Solutions Manager

Make an Impact by:

The primary responsibility of the Solutions Manager is to provide Pre-Sales Technical Solutions to support Singtel business in Singapore.

• Proactively engage the customers primarily for all in-country Pre-sales technical matters.
• Support Sales/Account Managers by providing pre-sales technical support to help meet the requirements of customers and work with System Integrators to design and deliver end-to-end solutions.
• Secondary responsibilities include responding to service provisioning and fault management enquiries and complaints, managing problems to resolutions, including escalations to Local Service Providers and equipment vendors.

Job Functions:

• Provide high quality pre-sales technical consultation and develop cost effective, resilient, innovative and reliable ICT solutions to win proposals and/or tenders and achieve high customer satisfaction for the services rendered.
• Understand customers' networking and communications requirements and provide high quality network design for customers' global SDWAN and/or MPLS/IP WAN networks.
• Perform role of overall solution architect integrating network solutions and managed ICT services; ensuring ICT solutions proposed by partners meet customer requirements.
• Constantly review customers' network and proactively propose improvements to enhance network performance and achieve network optimization.
• Provide technical support to account managers on Singtel services.
• Conduct presentations on proposed solutions and new technologies to customers.
• Prepare win/loss analysis for proposals/bids/tenders submitted to facilitate continuous improvement of networks designed.
• Ensure quality documentation and updates for customers' network configurations and processes.
• Provide support to project managers and partners in WAN network project implementations and support operations and service managers in post-sales queries when required.

Skills for Success:

• Degree in Telecommunications/ Electrical/ Electronics/ Computer Science or equivalent qualifications with at least 3 years’ experience in a technical position in the Communications/Network or Information Technology related industry.
• CCNA certification required. Those with CCNP/CCIP certification would have an advantage.
• Knowledge of telecommunications related technologies and services such as SDWAN (e.g. Velocloud, Silver Peak), NFV, MPLS, Internet, SIP, Cloud access, wireless/5G technology, networking equipment etc.
• ITIL certification as well as experience in IT such as Messaging and collaboration, security, servers, backup solutions will also be an added advantage.
• Ability to work independently, and communicate effectively with customers, peers and colleagues.
• Possess good customer handling and presentation skills.

Rewards that Go Beyond

• Full suite of health and wellness benefits.
• Ongoing training and development programs.
• Internal mobility opportunities.

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We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.