Key Account Manager/Business Development Manager

Company & Business Area Description:

DNV is the world’s leading classification society and a recognized advisor for the maritime industry. We enhance the safety, quality, energy efficiency and environmental performance of the global shipping industry – across all vessel types and offshore structures. We invest heavily in research and development to find solutions, together with the industry, that address strategic, operational or regulatory challenges.

Position Description:

The successful candidate will own, lead and coordinate the customer relationship for assigned accounts, continuously identify and develop sales opportunities to capture new and existing customers and be responsible for retaining and growing business for DNV Maritime.

You will be a part of the business development unit in Singapore. The unit's role is to be the first point of contact for customers with fleets of various ship types in service or with new-build projects. The position reports to the Area Business Development Manager SEA(S) & Indian Subcontinent.

You will be expected to perform to a high standard in direct client interactions, industry conferences and seminars as well as be able to fully leverage modern social media and other digital marketing channels.

• Identify and develop sales opportunities to capture new business and keep track of customer's existing contract portfolio to ensure renewal of agreements.
• Being able to build and strengthen relations with key decision-makers and influencers within the assigned accounts, enabling deep understanding and foresight of their needs.
• Ensure regular sales and marketing relations with the assigned accounts.
• Create customer-centric Account Plans with impactful goals, strategy and actions that ultimately lead to identifying and securing new business, retaining existing business and ensuring high customer satisfaction.
• Monitor and report sales funnel and the performance of the assigned Accounts.
• Lead and support customer satisfaction review and identify and cascade within DNV any major challenges and concerns related to the DNV interaction with the account. Follow up with the findings and ensure that related improvement activities are executed.
• Cooperate with the technical team to ensure technical support and after-sales service.
• Proactively stay up to date with industry and market trends and best practices as well as DNV products, services and processes to remain relevant towards customers and prospects.
• Support in resolving critical invoicing claims and follow-up critical accounts receivables in close cooperation with the finance team.
• Promote and participate in marketing activities and events.

About you:

• Bachelor's degree, preferably in Naval Architecture / Marine Engineering or related Maritime Business qualification.
• Approximately 7 years of experience within the maritime industry.
• Good knowledge and understanding of maritime classification, regulatory matters and maritime technical advisory.
• Strong commercial awareness and a customer-centric mindset.
• Strong networking experience within the maritime industry.
• Experience in managing technical queries from customers.
• Self-driven and highly engaged professional.
• Inspired by taking ownership and working in a global network.

Attributes for the role:

• Confident communicator verbal and written communicator.
• Good command English and Chinese / Mandarin.
• Strong Negotiating skills.
• IT literate, with experience, working with Excel, MS office including Power BI, CRM systems.
• Strong Team Player.
• Driven and goal orientate.
• Problem solver who is solution orientated.
• Ability to handle pressure.
• Empathetic towards customer and colleagues.