Pet Store Assistant Manager

he Pet Shop Assistant Store Manager

5 day work week（Wed-Sun）

9am -7pm Wed - Sat

9am -6pm Sunday

10 days annual leave (increase 1 day yearly)

Responsibilities

- responsible for overseeing the daily operations of the store, ensuring smooth and efficient functioning while maintaining excellent customer service standards. This role involves achieving sales targets, managing staff, and ensuring compliance with company policies and procedures.

Operational Management

- Answering customer enquiries, managing appointment calender, updates customer

- Ensure daily store operations efficiency and effectiveness (helping with all departments and team)

- Assist in achieving sales targets through service package recommendations.

- Ensure compliance with health and safety regulations, including proper handling of pets

- Ensure exceptional customer service at all times

- Ensure SOP is followed by all staff at all times

- Handle customer feedback professionally and effectively

- Foster a positive work environment that encourages teamwork and development

- Support staff training

Requirements

Ability to handle animals (all dog and cat breeds)

Strong customer complaint handling skills

Previous managerial experience (retail or pet industry pref)

Strong leadership and team management skills

Excellent communication and interpersonal skills

Knowledge of pet care products and industry trends

Able to work weekends (Friday to Sunday)

Comfortable working in a fast-paced environment and multitasking

Benefits

All Public Holidays off

Yearly Basic Pay Increment

Yearly Annual Leave Increment

Employee discounts

Professional development opportunities

Yearly company trip

Supplemental Pay:

13th month salary

Monthly Incentives after probation

Performance bonus