Store Manager

Irvins - Retail Store Manager!

Are you a dynamic leader with a passion for fast-paced retail environment and love driving success? WE WANT YOU!

Why Irvins?
- We reward your hard work and dedication
- Enjoy exclusive discounts on our fantastic products
- Opportunities for advancement and professional development
- Be a part of a supportive and energetic team

Your Role:
As our Retail Store Manager, you will lead and inspire a talented team, ensuring that every customer enjoys a memorable shopping experience. Your key responsibilities will include:

• Create and provide the highest standard of customer service experience
• Manage store opening and closing duties, roster planning, petty cash, daily briefing and de-briefing, ensuring all staffs are aware of newest updates/promotions
• Oversee and handle the inventory management responsibilities of assigned stores which includes & not limited to, stock replenishment, stock take, product displays and basic visual merchandising
• Ensure no damaged pouches/merchandises are sold
• Manage a team of retail staff (full-time and part-time) & establish good work ethics and teamwork
• Lead, train and provide guidance to all staffs & new hire, including basic sales training and product knowledge & submission of OJT forms
• Establish and maintain good housekeeping standards
• Conduct staff review and performance evaluation, when required
• Manage customer complaints and feedback, ensuring all service-related complaints are resolved in a diplomatic and effective manner
• Provide constructive feedbacks
• Prepare submissions of sales reports and stocks inventory reports
• Involve with interviews for Retail Part-time candidates

What We’re Looking For:

- Proven experience as a Store Manager

- Strong leadership and team management skills

- Excellent communication and interpersonal abilities

- Proficiency in MS Office

- Ability to work flexible hours, including weekends and holidays

- A passion for retail and customer service