Customer Service Executive - Career Growth Potential

Responsibilites

• Working closely with the School Lead and Sector Lead to streamline and improve processes.
• Ensuring that our clients and customers are attended to professionally.
• Ensure that our clients and customers have their enquiries, issues or feedback addressed and resolved within a stricy timeline.
• Understanding how the entire business works in all aspects, being operations, administrative, finance and logistically.
• Understanding how local and International schools function to aid our ability to value-add to them.
• Adhere strictly to deliverables and performance indicators.
• Assist and contribute in developing standard operating procedures and principles.
• Attend and assist in training that aims to improve our customers' experience meaningfully.
• Be proficient in handling or facilitating urgent communication exercises and conflict resolutions/de-escalations that involves thousands of individual customers (such as breach of privacy, safeguarding, accidents, etc).
• Assist in administrative work and documentation relevant for business continuity.
• Any other ad-hoc duties assigned by immediate supervisor.

Position Requirement

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, any field.
• At least 2 year(s) of working experience in the related field is required for this position.
• Preferably Junior Executives specializing in Customer Service or equivalent.
• 1 Full-Time position available.