Junior Customer Success Manager

Company Overview:

Captain's Eye is a dynamic and innovative company to provide AI on CCTV in the maritime indestry. We are dedicated to delivering exceptional solutions to our valued customers. We are seeking a highly motivated and adaptable Junior Customer Success Officer to join our team. This is a fantastic opportunity for an individual who is passionate about customer satisfaction and is eager to kickstart their career in the customer success field.

Job Description:

Role Overview:

As a Junior Customer Success Officer, you will play a pivotal role in ensuring our customers' success and satisfaction. Your primary responsibilities will revolve around written communication and engagement with our customers through emails. No prior knowledge or experience is required for this position however, we are looking for individuals who possess excellent written communication skills, problem-solving abilities, initiative, and strong interpersonal skills.

Key Responsibilities:

• Written Communication: Craft engaging and personalized emails to effectively communicate with our customers, addressing their needs, inquiries, and concerns. Ensure clarity, professionalism, and empathy in all written interactions.
• Customer Engagement: Proactively reach out to customers via email to encourage their engagement with our system, guiding them through various processes, and promoting the value of our products and services.
• Problem Solving: Demonstrate a keen problem-solving mindset to resolve customer issues promptly and effectively. Escalate complex problems to senior team members when necessary.
• Initiative: Take initiative to identify opportunities for improvement in customer satisfaction and suggest innovative solutions to enhance our customer success strategies.
• Collaboration: Collaborate with cross-functional teams to gather insights on customer needs, feedback, and product enhancements. Act as a bridge between customers and the company, providing valuable feedback to improve our offerings.
• Documentation: Maintain accurate and detailed records of customer interactions, ensuring that customer profiles and information are up-to-date in our CRM system.

Qualifications:

• Strong written communication skills in English.
• Excellent problem-solving abilities and the ability to think critically.
• Proactive and self-motivated with a strong sense of initiative.
• Exceptional interpersonal and communication skills.
• Ability to work in a fast-paced, collaborative environment.
• Diploma or equivalent (Bachelor's degree is a plus but not required).
• No prior customer success experience required training will be provided.

Job Types: Full-time, Part-time

Salary: $2,000.00 - $2,800.00 per month

Expected hours: 44 per week

Benefits:

• Flexible schedule
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Work Location: Remote / once a week office day

Application Deadline: 30/04/24