L1 Technical Support Executive (up to $2.9k)

Salary :

$2,200 - 2,900 monthly

Company : I-vic International Pte Ltd

Job Type : Full Time

Tampines, East

Number of Applicants

:

000+

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Job Description - L1 Technical Support Executive (up to $2.9k)

Technical Support Executive (up to $2.9k per month)

Remuneration Package:

Salary: up to S$ 2,900.00 per month (after confirmation) inclusive of variable allowances and incentives

Responsibilities:

Manage inbound and outbound technical/sales enquiries via phone
Troubleshoot, resolve technical issues and guide customers through resolution procedures pertaining to electrical home appliances with accuracy to meet pre-defined KPIs
Ensure follow-up actions are taken on outstanding cases in a timely manner
Provide superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot by using the right methods/tools

Requirements:

Min. GCE ‘O’ Level/NITEC or Higher NITEC in Electrical Engineering (would be favorable)
Can liase with Mandarin speaking customers is a must
At least 1 year contact centre working experience
Excellent written and verbal communication skills
Strong customer service background
Proactive and vibrant individuals who work well under pressure
Strong analytical and problem solving/troubleshooting skills
Prior experience in electrical installation and maintenance of home appliances is an added advantage
Singaporeans Only

Additional Information:

5.5 working days (Working Hours: Mondays to Saturdays, 9am – 6pm); 44 hours per week
Contact Centre environment
Working Location at Tampines
Shuttle service provided on selected timing

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About the Company

I-vic International Pte Ltd

*Integrating Values Into Contacts* Established since 18th April 2007, i-vic International is now One of the largest Outsourced Contact Centre in Singapore. We specialise in providing contact centre services for Multinational Corporations operating in Asia Pacific market. We also provide employment...