Member Relations Assistant (Receptionist)

Job Scope • Handle all phone calls and re-direct them to desired extension accordingly • Ensure smooth operation of the reception desk and maintain standards as per SOPs • Attend to members’ enquiries and provide accurate information in an efficient manner • Address members’ feedback or complaints and passing it on to the relevant department • Assist with members’ dining reservations and/or event bookings • Responsible for administrative tasks such as maintenance and updating of members’ database, processing of absent membership & reinstatement applications • Coordinate monthly New Members’ cocktail reception • To perform any other task as assigned Requirements • Good communication and interpersonal skills, willingness to learn and the drive to excel. • Excellent command of English • Customer orientated with a meticulous and orderly approach to work. Experience in interacting with expatriates would be an added advantage. • You must possess at least 2 years’ relevant work experiences preferably in the Hospitality industry. • With a minimum GCE ‘O’ Level qualifications and proficient in MS Word & Excel. • Able to work on shifts and weekends. • Preferably able to start work immediately.