Program Manager- Client Experience - Part-Time

Salt Talent Search is looking for a Program Manager fior a 9 months extendable contract role this role will be managing small business owners having a keen eye for identifying process and workflow improvement opportunities; exceptional ability to drive results.

What Will You Do:

• Manage the process and framework for gathering customer experience inputs and insights for the APAC business.
• Manage Clients and experiences in EMEA region along with APAC
• Deliver strategic recommendations to business and cross-functional teams to enable small business growth across platforms e.g. customer journey mapping, product recommendations
• Chair large quality assurance calibration sessions with internal and external stakeholders, resolving differences and
• providing clarity to drive alignment
• Represent the voice of the customer internally by connecting research, data, and qualitative evidence to influence teams
• to action.
• Monitor outsourced partners compliance, adherence, and productivity.
• Manage independent auditing programs and workforces.
• Utilize multiple customer listening posts (surveys, customer verbatim, focus groups, social media, etc.) to create a more
• reliable and sensitive customer feedback signal.
• Develop and assess customer experience through direct contact interactions and trend analysis.
• Sync with outsourced vendor partners to share insights, identify focus areas, and agree on actions.

What Will You Need:

• 5+ years of work experience in consulting, operational strategy or sales coaching
• Experience communicating and presenting insights and recommendations to executive teams
• Experience leading and influencing cross-functional teams and aligning partners to shared goals across EMEA and APAC
• Experience managing internal and external facing projects (sales development/strategy, training, communications marketing, account management)
• Operational and project management experience running strategic projects with cross-functional teams
• Experience utilizing customer sentiment and call logs to define sales development opportunities within vendor partners
• Experience shifting priorities, while maintaining organization and control
• As the person will be dealing with EMEA and APAC, european language like German/French along with English is good to have

If you think this is your ideal job, please hit the apply button or write to me at [email protected] for a confidential discussion. Regret only shortlisted candidates will be notified. CEI No: R1659595 / EA No: 07C3147