Service Desk Operation - Part-Time

We are looking for Part Time Service Desk Operation for daily operation to manage client / a pool of floater and cleaner queries, schedule and feedbacks …. etc . 

Need to manage and monitor equipment, cleaning solutions and cleaning standard.

Working Hours: 9am-6pm in office 

Working Days: Wednesday - Saturday 

-Need to respond to messenger till staff schedule end. Sunday reply customer and our staff from home

Responsibilities:

Able to communicate well/fast with client, floater and cleaner through various channels (e.g phone calls, Chat / SMS, emails, walk-ins)

Maintaining a positive, empathetic, and professional attitude toward clients at all times

Responding promptly to client inquiries & complaints Ensure client satisfaction and provide professional client support

To arrange floater or cleaner jobs schedule and monitor cleaning standard.

Collect mails and documents Assist in any ad hoc duties assigned 

Requirements:

Minimum 1 year experience in customer service, scheduling 

Minimum 'N' level holder Customer-oriented with good interpersonal and communication skills

Pleasant and friendly personality Strong problem solving capabilities

Computer literacy

Mandarin Speaking is a Plus Point.
 

Work Schedule

This job has the following work schedule:

• Office hours
• 3 to 4 days / week in Office 
• 9am - 6pm

Benefits & Perks

This job has the following benefits:

• Training & professional development
• Paid sick leave