Desktop Engineer - Part-Time

Job Duties:

Systems Programmer (Workstations) has a wide spectrum of responsibilities and actions.

He/She will be a technical RUN engineer for workstations support in ASIA. As such, he/she will provide support and act as the engineer for all production support activities within the EUC (End User Computing) team in Singapore. He/She is accountable for the overall health and stability of the technical environment within his/her scope. He/She has to effectively work with technical peers such as L1 & L3 engineers, experts and project teams on day today activities and projects. He/She will have control over the scope of technical activities, develop best practices, share knowledge.

As an experienced professional for Workstation, he/she:

• Supports on all escalated incidents from L1
• Tasks and alert management
• Change management – Preparation of roadmaps, execution of RFC
• Is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
• Actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations
• Perform health checks as defined and take respective actions
• Responsible for service request, change, escalated incidents and other tasks

As a member of ISAP/ITS, he/she:

• Facilitates collaboration and spread of information from and to the team,
• Participates to the department’s activities including brainstorming, team building and other team or transversal actions,
• Fosters innovation mindset,
• Contributes to ISAP/ITS global branding and communication
• Focus on automation and optimum use of the team to improve efficiency

Job Requirements:

• At least a Bachelor’s degree in any of these faculties: Computer Science, Information Technology, Programming & Systems Analysis, Science (Computer Studies)
• Minimum 3~10 years of experience supporting windows workstations, preferably in financial sector.
• Experience on technical solution troubleshoot workstations incidents
• In-depth working knowledge of the Windows environment with at least 3~5 years of Windows administration experience, strong understanding of network concepts and Active Directory.
• Mind-set for innovation to improve end users experience.
• In-depth working knowledge of Altiris deployment tools, Appsense and Visual Basic, PowerShell scripting.
• Ability to communicate in a highly professional manner with users, internal, and external partners
• Customer service oriented, able to work in a dynamic and fast paced environment
• Excellent communication, interpersonal and troubleshooting skills
• Must be self-motivated and directed and demonstrate a keen attention to detail and possess the ability to work autonomously
• Installing and configuring computer hardware PC/Laptops preferably HP/Dell exposure.
• Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction (Problem Management through Root cause analysis).
• Leading projects related to the Desktop support in Asia.
• Basic to proficient video conferencing software, support, and troubleshooting conference room equipment.
• Flexibility in working hours & Weekend/on-call required during emergencies or major incidents.

Interested applicants please send your resume in MS Words format to [email protected] and attn it with subject Tan Joanna (R1104661)

Short listed candidates will be notified

www.ambition.com.sg
EA Registration Number: R1104661
Data provided is for recruitment purposes only
Business Registration Number: 200611680D. Licence Number: 10C5117