Executive, Arrears Management - Part-Time

Job Role

Takes lead in providing administrative support and following up on the overdue accounts

Main Responsibilities

• Collecting funds for payments & review overdue payments
• Manage own portfolio of accounts and build good relationships
• Produce credit control reports & reminder letters
• To maintain dashboard and closely monitor fee increase cases.
• To manage phone calls/ letters/ emails from patients and/or families on overdue arrears and appeal related matters
• To work closely with internal departments and external partners on arrears management, including regular communication with allstakeholders
• To assist with internal and external audit checks.
• To prepare reports and statistics for ad-hoc and regular reporting
• Ensure clients make payment within agreed payment terms
• Ensure proper documentation are in place and keeping department’s essential documents (P&P, working manual, workflows etc) up-to-date.
• Maintain documentation standards in compliance with NKF Data Protection policy.
• Take the lead in reviewing, improving and refining administrative process/es where necessary and relevant.
• To assume other roles and responsibilities within the department as deem fit and necessary by the Management.

Qualifications

Degree or equivalent, administration and/or accounting related qualification
will be preferred

Experience

• At least 2 years of experience in credit control and collections
• Experience in making outward bound calls

Soft skills

• Strong knowledge and experience in Excel – master formulas, v lookup, pivot tables, analyse data etc
• Independent, self-motivated and a team player
• Positive mind set with a can-do attitude
• Able to work under pressure with minimum supervision
• Excellent communication and interpersonal skills to deal with partners and clients
• Keen to learn and able to deal to difficult clients
• Some experience in accounting will be beneficial
• Ability to organise own workload and meet timelines and targets

Note

• This is a contract role from Sept 2024 to Feb 2025