L3 Application Maintenance Engineer - Part-Time

Job Responsibility

· Perform root cause analysis on incidents (application, batch and connectivity) and provide a solution for remediation.

· Prioritize defects and plan for production release based on defect criticality or align with the quarterly release

· Develop programs, support end-to-end testing in SIT, support UAT and prepare for deployment to production environments.

· Maintain Production stability by ensuring deployments have completed the necessary risk and impact assessments.

· Follow up on defect closure and meet defect closure KPI

· Share production defect support learning with QA team and development team to improve application quality and minimize future defects

· Perform annual Disaster Recovery (DR) exercise for supported applications

· Provide support to System Engineers on server level patches / upgrade as and when applicable

· Ensure proper knowledge transfer (KT) from project/development team before enhancement release

· Verify and deploy programs and systems

· Troubleshoot, debug and upgrade existing software

Recommend and execute improvements

Technical Skills & Experience

· Programming / OS / Technology Skills: At least few years of experience in maintaining / managing applications in at least some of the technologies such as Java,ReactJS, Python, Oracle, MariaDB, MSSQL, Solaris, RedHat Linux, JBOSS, WebLogic, Apache, Cloud based development, MQ, Connect Direct, Control-M, Tivoli, Geneos, etc.

· Knowledge of FIS OPF (Open Payment Framework) product is a must at least in the capacity of troubleshooting, deployment, etc.

· Strong working experience with Java, Spring Boot and API (Microservices)

· Experience with databases (SQL) and Object-Relational Mapping (ORM) frameworks

· 5 or more years’ in troubleshooting and fixing issues across different technologies/platform

· Strong troubleshooting and problem-solving skills

· Experience with payment domain and SWIFT message will be a big plus

· Strong written, oral communication skills and ability to manage user/vendor/customer

· Ability to easily adapt to any technology/environment and lean new languages / technologies / tools

· Experience tuning Kafka components for varying traffic and performance requirements

· Experience with Incidents & Problem management & associated tools (Remedy)

· Attention to details.

Education

· Degree in Computer Science or related discipline

Primary Contacts

· Production Support / Service Recovery teams

· Development Team

· Technology & Operations team