Business Analyst

Summary of role:

The Business Analyst is responsible for analysing business
operations, identifying improvement opportunities, and converting business
needs into clear functional requirements. This role works closely with
stakeholders across the organization to drive process efficiency, support
system enhancements, and ensure solutions align with business objectives.

Responsibilities:

• Engage with stakeholders to understand business needs,
  challenges, and objectives.
  
• Document functional requirements, process flows, and use
  cases.
  
• Translate business requirements into actionable technical
  specifications.
  
• Assess existing business processes to identify
  inefficiencies and improvement areas.
  
• Recommend optimized workflows and best‑practice solutions.
  
• Participate in planning and delivery of projects,
  enhancements, and upgrades.
  
• Support project teams with documentation, testing, and
  validation.
  
• Facilitate workshops, user meetings, and solution design
  sessions.
  
• Develop test plans and test cases for new functionality.
  
• Conduct User Acceptance Testing (UAT) and track defects to
  closure.
  
• Validate data accuracy and system behavior after
  deployments.
  
• Produce business requirement documents (BRDs), functional
  specs, SOPs, and user guides.
  
• Track project progress and prepare status reports for
  stakeholders.
  
• Support the creation of dashboards or reports for business
  insights.
  
• Build strong relationships with business units and IT teams.
  
• Serve as a liaison between technical teams and end -users.
  
• Provide training, guidance, and post‑implementation support.
  

Requirements

• Matric and a Bachelors degree in Business, Information
  Systems, or related field.
  
• 8 years experience in a Business Analyst or similar role.
  
• Strong analytical and problem‑solving skills.
  
• Experience with requirements documentation and process
  mapping tools.
  
• Experience working with ERP, CRM, or enterprise systems
  (e.g., SAP, Oracle, Salesforce, etc.).
  
• Exposure to Agile or hybrid project methodologies.
  
• Data analysis/reporting experience (Excel, Power BI, SQL
  advantageous).