Data Quality Assurance Administrator

Key Responsibilities

• Administer large volumes of documents efficiently and
  accurately. 
  
• Scan, upload, download, and print documents as needed. 
  
• Apply consistent naming and filing conventions for both paper-based
  and electronic records. 
  
• Maintain an auditable record of all franchisee value chain
  activities to ensure full compliance. 
  
• Collaborate across departments to ensure timely and accurate
  uploads to SmartLink. 
  

• Follow up with relevant stakeholders to obtain missing documents or
  information. 
  
• Communicate with implementing partners, coaches, and other
  stakeholders to provide guidance on documentation standards. 
  
• Escalate recurring issues and contribute to collective
  problem-solving around documentation and data workflows. 
  

• Report on figures and trends using Excel or other tools. 
  
• Support the team in identifying systemic issues and proposing
  improvements. 
  
• Work under tight
  deadlines while maintaining high standards of accuracy and completeness
  

Requirements

Key Person
Specifications

Desired Competencies 

• Exceptional attention to detail and accuracy. 
• Effective time management and ability to meet tight deadlines. 
• Professional and clear communication. 
• Proactive stakeholder engagement and follow-up. 
• Familiarity with CRM systems (Microsoft Dynamics 365 is advantageous). 
• Proficiency in Microsoft Outlook, Word, Excel, Zoom, and Teams.  

Desired Experience 

• • Experience in
  high-volume document and data handling. 
  • Proven ability in document checking, scanning, uploading, and filing. 
  • Experience in work tracking and reporting. 
  • Prior engagement with stakeholders to resolve data/document gaps.  
  Desired Qualifications 
     Post-matric qualification or
  equivalent experience.