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· Contact customers via telephone, email, or
written correspondence to collect outstanding payments.
· Negotiate payment arrangements and
settlements within company guidelines.
· Maintain accurate and up-to-date records of
all collection activities
· Handle inbound and outbound calls in a
professional and courteous manner.
· Ensure compliance with the National Credit
Act, POPIA, and other relevant regulations.
· Prepare daily, weekly, and monthly collection
reports.
· Escalate unresolved accounts or disputes.
· Grade
12
· Minimum of 2 years of experience in debt
collection
· Strong negotiation and communication skills.
· Ability to remain calm under pressure and
handle difficult conversations professionally.
· Proficient
in MS Office
· Must
be available to start immediately
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