The Field Technician is responsible for the installation, configuration, maintenance, and support of NxaTelâs voice and data solutions at customer sites. This role ensures reliable network performance, high service quality, and professional on\-site customer engagement. The technician works independently and as part of the technical team to deliver seamless connectivity solutions.
Install, configure, and maintain NxaTel voice and data products at customer premises.
Deploy and support IP telephony solutions, including IP phones and VoIP systems.
Perform on\-site testing, commissioning, and handover of services.
Configure and troubleshoot routers and switches.
Implement and maintain LAN/WAN networking solutions.
Perform structured cabling installations and fault resolution.
Diagnose and resolve network connectivity, performance, and hardware issues.
Configure and manage MikroTik routers (routing, firewall rules, NAT, VPNs).
Troubleshoot MikroTik\-based network issues efficiently.
Maintain network security and best\-practice configurations.
Conduct preventative maintenance and routine service checks.
Respond to faults, outages, and support tickets within SLA requirements.
Escalate complex issues appropriately while providing clear technical feedback.
Provide professional on\-site support and explanations to customers.
Maintain accurate job notes, configurations, and installation documentation.
Work closely with internal technical and support teams.
Drivers License
Minimum 3 yearsâ experience in networking.
Strong experience with MikroTik devices and configurations.
Hands\-on experience with:
Structured cabling
IP phones
Routers and switches
Solid understanding of TCP/IP, LAN/WAN, and VoIP technologies.
Ability to troubleshoot independently and work in the field.
N+ and A+
Relevant networking certifications (e.g. MikroTik, Cisco, CompTIA).
Experience in ISP, VoIP, or telecom environments.
Valid driverâs licence.
