Front -of -House & Operations Coordinator

• Act as the first point of contact for members, visitors, and partners
  
• Manage daily check -ins and create a calm, welcoming arrival experience
  
• Handle enquiries via email, WhatsApp, and in person with professionalism and warmth
  
• Communicate clearly with members regarding bookings, availability, and house
  guidelines
  
• Bookings, scheduling and organisation
  

• Memberships
  
• Coworking desks
  
• Meeting rooms
  
• Feeding pod slots
  

• Oversee the smooth day -to -day running of the space
  
• Coordinate multiple moving parts simultaneously: members, babies, caregivers, rooms, service providers
  
• Liaise with caregivers, cleaners, and external service providers
  
• Support operational admin, including basic reporting, records, and coordination with finance
  

Requirements

• Experience in operations, office management, hospitality, or member -based
  environments
  
• Familiarity with environments involving children or families
  
• Strong organisational skills with exceptional attention to detail
  
• Proven ability to manage complex booking systems and schedules
  
• Comfortable coordinating multiple moving parts in a fast -paced environment
  
• Confident using digital tools, calendars, and operational systems
  
• Clear, professional communicator (written and verbal)
  
• Calm, emotionally intelligent, and composed under pressure
  
• Experience working independently with a high degree of responsibility
  

• Naturally structured and process -driven
  
• Proactive and solutions -oriented
  
• Personable
  
• Able to anticipate issues before they escalate
  
• Comfortable being the operational anchor of the space
  

Benefits