IT Network Support (Dispatch) KIM

Company : Brilliant Computers

Job Type : Contract

Kimberley, Northern Cape

Number of Applicants

:

000+

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Job Description - IT Network Support (Dispatch) KIM

Hands & Feet (H&F) Support

• Physical onsite assistance to enable remote troubleshooting and remediation.

• Console connectivity to network devices (switch/router/firewall) as instructed by the Remote

Support Team.

• Providing physical access support to the Remote Support Team (e.g., opening racks, locating

devices/ports, power cycling per instruction).

• Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling

condition).

Network Hands & Feet

Engineer must have basic understanding of network devices sufficient to:

• Identify network equipment types, ports, power supplies, uplinks, and patch panel layouts.

• Follow remote instructions accurately (step -by -step) without deviating from approved

runbooks.

• Perform basic checks: link lights, port mapping verification, cable reseat, label verification.

Network Device Rack & Stack

• Rack mounting/unmounting of network devices per site rules and safety practices.

• Patch and dress cables to basic professional standard (as instructed).

• Coordinate with Remote Support Team for post -install verification.

Basic Configuration

• Perform basic level initial actions (only as instructed by the Remote Support Team), such

as:

o Connecting console and granting remote access session (screen share/terminal access

where applicable).

o Executing clearly provided command steps (copy/paste) when approved.

o Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly

instructed and approved

Requirements:

Working at Heights Training Certificate

Medical Fitness Certificate

Requirements

Required Tools

Laptop (Windows/macOS) with terminal tools (e.g., PuTTY/teams/Anydesk) and with full administrator right.

Console cable (e.g., RJ45 -to -USB/Serial as applicable) and required adapters

Spare Patch Cord/Cable (5m) x 2

Basic screwdriver kit (Phillips/flathead/torx as applicable)

Basic cable testing tools for damage identification (e.g., cable tester; other basic testers)

Crimping tool and cutter

RJ45 terminator (surplus)

Labelling Machine

Email address

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IT Network Support (Dispatch) KIM

Job Description - IT Network Support (Dispatch) KIM

Requirements

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