IT Programme Manager (OMNI & E -Commerce)

Company : Pty

Job Type : Contract

Cape Town, Western Cape

Number of Applicants

:

000+

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Job Description - IT Programme Manager (OMNI & E -Commerce)

Job Purpose

To lead and deliver large -scale strategic IT programmes that enable the organisation’s OMNI -channel and E -Commerce strategy. The role is responsible for managing multiple interdependent projects, ensuring strong governance, financial control, stakeholder alignment, and successful delivery of business value across digital commerce, customer experience, fulfilment, and retail technology platforms.

Key Accountabilities

Programme Leadership & Delivery

Lead and manage enterprise IT programmes across OMNI, digital, and E -Commerce platforms. Establish and maintain programme roadmaps, integrated delivery plans, and milestone tracking. Manage interdependencies across multiple projects, workstreams, and vendors. Drive delivery from initiation through to benefits realisation. Ensure programme outcomes align to strategic business objectives and customer experience goals.

OMNI & E -Commerce Programme Delivery

Lead programmes enabling:

Omni -channel customer journeys and digital transformation
E -Commerce platforms and marketplace capabilities
Order management, fulfilment, and logistics integrations
Mobile and digital customer experience solutions
Payments, loyalty, and customer data platforms

Ensure solutions are scalable, resilient, and aligned to enterprise architecture.

Programme Governance & Reporting

Establish programme governance structures, including Steering Committees and executive forums. Ensure compliance with organisational PMO methodology, stage gates, and governance standards. Provide executive -level reporting on delivery progress, risks, financial performance, and benefits realisation. Lead programme assurance, readiness, and audit activities to ensure delivery quality and control.

Financial & Benefits Management

Own programme financials, including budgeting, forecasting, and financial tracking. Manage CAPEX and OPEX planning in partnership with Finance. Drive business case development and benefits realisation tracking. Ensure financial transparency, effective cost control, and measurable value delivery.

Vendor & Stakeholder Management

Manage relationships with system integrators, vendors, and strategic partners. Lead executive and senior stakeholder engagement across IT and Business. Facilitate decision -making and alignment across multiple delivery teams to ensure successful outcomes.

Leadership & Capability Development

Lead, mentor, and support Project Managers and Senior Project Managers. Promote delivery excellence and continuous improvement across the PMO. Drive a culture of accountability, collaboration, and high performance.

Minimum Qualifications

Bachelor’s degree in IT, Business, Engineering, or a related discipline
PMP, PRINCE2 Practitioner, or equivalent (required)
Programme Management certification (MSP, PgMP, or equivalent) – preferred

Minimum Experience

10+ years’ IT project delivery experience
5+ years’ Programme Management experience delivering enterprise -scale programmes
Proven experience delivering OMNI, Digital, or E -Commerce programmes
Experience managing multi -vendor and system integrator environments
Experience working in retail or customer -facing digital environments is highly advantageous
Experience delivering programmes using agile and hybrid delivery models

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IT Programme Manager (OMNI & E -Commerce)

Job Description - IT Programme Manager (OMNI & E -Commerce)

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