Kindly note that this position is reserved for internal candidates only.
The Position
The role of the Academic Administrator will be to assist programme managers and academics with various administrative tasks. The ideal candidate must be able to work well within a high performing team and be able to collaborate with others to achieve the team objectives.
Responsibilities include:
General Administration
Assist programme managers and lecturers with general administrative matters.
Manage filing and record keeping.
Assist with the preparation for quality assurance verification visits.
Assist with administrative tasks and the organisation of part-time or contract academic staff.
Schedule student live sessions and upload recordings thereof.
Assist with the administration of tests and exams.
Assisting assessment marking teams where necessary.
Assist with programme management functions.
Assist with the student admission process where necessary.
Assist with the student registration process where necessary.
Student Support
Address student administrative queries and resolve in a timely manner.
Ensure the student profiles are kept up to date as required.
Respond to or appropriately assign student queries (email, telephonic and online).
Build and maintain healthy working relationships with internal departments, academics, contractors and students.
Education & Experience Requirements
Matric, Grade 12, or the equivalent.
Two years’ experience in an administrative role.
Desired Behavioural Competencies
Proven record of ability to manage time and to work to strict deadlines in a fast moving and pressurised environment
Excellent organizational, time management, and problem-solving skills
Strong attention to detail and ability to multi-task in a fast-paced environment
Excellent verbal and written communication skills
Proficiency in Microsoft Office Suite and other software tools used in educational settings
Demonstrated ability to work both collaboratively and independently
Passionate about education and committed to the institution's values of REAL, CARE, LEARN, and STRIVE
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Preference will be given to applicants from designated groups, and appointments will be made in line with our EE requirements.
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