Senior Business Process Engineer

• Enterprise Process Architecture Framework (aligned to TOGAF)
  
• AS -IS and TO -BE process maps
  
• Process optimisation and redesign reports
  
• Revenue process improvement framework
  
• Data governance integration model
  
• Process performance dashboards and reporting
  

• Lead the development and maintenance of enterprise -wide process architecture
  
• Define and document AS -IS and TO -BE process models across the Energy Directorate
  
• Ensure alignment with enterprise architecture frameworks such as TOGAF
  

• Identify inefficiencies, bottlenecks and risks in current processes
  
• Redesign processes to improve operational efficiency, service delivery and cost optimisation
  
• Drive standardisation and scalability across functions
  

• Oversee process design across key energy functions, including electricity distribution, metering and billing, customer management and Independent Power Producer (IPP) integration
  
• Ensure seamless integration across upstream and downstream processes
  

• Analyse and optimise processes impacting revenue collection, tariff implementation, billing accuracy and leakage prevention
  
• Align operational processes with evolving energy trading and revenue models
  

• Embed data governance frameworks into business processes
  
• Ensure compliance with municipal regulations, energy sector legislation, and audit and reporting requirements
  
• Drive data integrity across systems and reporting structures
  

• Collaborate with IT and digital teams to align processes with system capabilities
  
• Enable automation and digital transformation initiatives
  
• Ensure business processes are supported by enterprise systems
  

• Engage with executive leadership, operational teams and external stakeholders
  
• Facilitate workshops to validate process designs and improvements
  
• Support change management and adoption of new processes
  

• Establish process governance frameworks and standards
  
• Implement continuous improvement methodologies such as Lean and Six Sigma
  
• Monitor and report on process performance and outcomes
  

Requirements

• Industrial Engineering / Process Engineering
  
• Information Systems / Computer Science
  
• Business Science / Operations Management
  
• Postgraduate qualification is advantageous
  

• 8–12+ years’ experience in:
  
• Business process engineering and optimisation
  
• Enterprise architecture and process design
  

• Large -scale transformation programmes
  
• Public sector, municipal or government environments (strongly preferred)
  

• Energy, utilities, infrastructure or regulated industries (highly advantageous)
  

• TOGAF Certification (The Open Group Architecture Framework)
  
• Lean Six Sigma Black Belt and BPM certifications are highly advantageous.