Service Designer

Responsibilities

·                Conduct
user research to gain a deep understanding of customer needs and behaviors

• Design
  end-to-end experience journeys that meet customer needs and business goals
  
• Write
  user stories and acceptance criteria to inform product development
  
• Design
  and plan user testing to validate design decisions
  
• Collaborate
  with cross-functional teams to ensure design solutions meet business and
  technical requirements
  
• Develop
  and maintain design documentation and design systems
  
• Enable
  and coach teams on the practice of service design
  

Requirements

Skills:

·                Strong
understanding of human-centered design principles and design thinking

• Excellent
  communication and collaboration skills
  
• Ability
  to work in a fast-paced environment and prioritize multiple projects
  
• Proficiency
  in design tools such as Sketch, Figma, Adobe Creative Suite or similar
  
• Experience
  with user research methods and analysis
  
• Strong
  problem-solving skills and attention to detail
  

Experience level:

9-12 years experience in the role of Service Designer

Duration: 27 weeks

Travel : Middle East ;Yes (occassional travel for key events
like a workshop)

Work model : Hybrid