Specialist CX and UX Designer

Key
Responsibilities:

• Shape, design, and guide customer
  and user experience strategies to solve complex problems by creating a seamless
  user experience.
  
• Combine design thinking with
  technical skills to build intuitive user -centered products.
  
• Create impactful user experiences.
  
• Drive user satisfaction and
  engagement.
  
• Collaborate on design with the engineering
  teams. And all relevant stakeholders.
  
• Ensure that SARS’ services are
  structured according to the needs, expectations, and behaviors of both
  customers and employees.
  
• Drive user research and innovation
  initiatives to create impactful, user -focused experiences that contribute to
  business growth.
  
• Translate consolidated feedback and
  insights into design solutions that enhance service delivery, improve
  accessibility, and encourage voluntary compliance.
  
• Influencing cross -functional and
  cross -product policies, service design efforts, and digital transformation
  projects to deliver consistent, intuitive, and seamless experiences across all
  customer and employee interactions
  
• Lead design and engineering teams.
  

Requirements

• Bachelor’s or Advanced Diploma (NQF 7) in UX Design, HCI, Computer Science, Public Administration, or a related field.
  
• 8+ years of experience in UX/UI or CX designs, with at least 3–4 years ideally at operational specialist level working in the financial services, public sector, digital government, or service design for regulated industries.
  
• The ability to identify patterns or connections between situations that are not obviously related and to identify key or underlying issues in complex situation.
  
• The ability to formulate new concepts based on information gathered.
  
• Must have the ability to document information pertaining to information systems and or process and operational specifications.