Team Leader (WC)

About Quantanite

Quantanite is a global leader in Business Process Outsourcing (BPO), delivering comprehensive services such as customer support, back-office operations, and IT consultancy. Our mission is to provide scalable and innovative solutions that drive efficiency and growth for our clients’ businesses.

About the Role

Lead and motivate the customer service team to deliver outstanding service and
operational excellence. Oversee daily team activities, manage escalated customer
issues, and ensure adherence to company policies and service standards.

Key Responsibilities

• Lead, mentor, and support a team of Customer Service Associates to achieve performance and quality targets


• Monitor team performance and provide regular coaching, feedback, and development support


• Ensure customer inquiries are handled accurately, efficiently, and in line with company standards


• Manage escalations and resolve complex customer issues in a timely and professional manner


• Drive team productivity, attendance, and adherence to schedules


• Conduct performance reviews and contribute to employee development plans


• Collaborate with other team leaders and management to ensure consistent service delivery


• Maintain strong communication with internal stakeholders to align on operational goals


• Stay updated on customer service best practices and industry developments to improve team performance

Minimum Requirements

• Matric, with further education in a relevant field considered an advantage


• Previous experience in a customer service environment, with leadership or supervisory experience preferred


• Strong proficiency in Microsoft Office tools and digital communication platforms


• Excellent verbal and written communication skills


• Proven ability to lead, motivate, and manage a team


• Strong organizational and problem-solving skills


• Ability to manage multiple priorities in a fast-paced environment


• Ability to work both independently and collaboratively


• Willingness to work USA-related shift patterns

Why Join Quantanite?

At Quantanite, we value and reward our team’s contributions, providing a vibrant and growth-oriented work environment. We offer substantial opportunities for professional development, helping you advance your career within a forward-thinking and supportive company.

Quantanite is committed to building a diverse and inclusive workplace. We are proud to be an equal opportunity employer and welcome applicants from all backgrounds.