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5 Years experience
Experience & track record in B2B Strategic Account Management – Medium/Large Corporate clients.
Deep understanding of the South African Payment Industry and interbank clearing system.
Deep understanding of Transactional Banking and eCommerce services.
Deep understanding of business clients’ payments receipting and reconciliation processes.
Experience & track record in selling and supporting B2B transactional technology and solutions.
Technical
Ability to communicate and articulate at ALL levels.
Presentable and professional.
Good listener with analytical ability.
Strong and experienced presenter capable of presenting high quality presentations at Executive / Boardroom level.
Grammatically articulate in English with welldeveloped report / proposal writing skills.
Well organized and structured in administration.
Skilled in the use of Microsoft Office Word Excel Power Point etc.
Good understanding of the Payments Industry and competitor landscape.
Sound understanding of cashflow administration processes and practices in companies i.e. payments receipting collections and reporting practices.
Ability to operate at an operational as well as strategic level when dealing with clients.
Behavioural
Strong communicator
Team Player / collaborator
Good leadership attributes
Good planning and organizing skills
Assertive / principled / honest
Works well with people
Value creator & good for culture
Works efficiently
Presentable / professional
Adaptable to change
SelfStarter energetic and driven
Resilient & does not give up easily
Hard worker with a strong work ethic
Inquisitive and likes to learn and develop
Key Performance Areas
Retention & Growth
Effectively manage a portfolio of “Key Accounts” to drive service delivery and organic growth through cross and upsell initiatives supported by strategic account plans.
Grow the client portfolio in line with quarterly and annual revenue targets.
Through the process of regular service reviews and account plans ensure the proactive retention of clients within the allocated portfolio.
Analyze monthly statistical reports to identify volume or revenue variances as lead indicators to potential revenue or retention risk requiring proactive investigation and action.
Service Management
Always meet deadlines and producing good quality output.
Maintain client documentation and information in line with THE COMPANY’S’s processes procedures and audit standards.
Maintain and keep information up to date on relevant THE COMPANY’S business systems and databases to ensure effective reporting revenue forecasting and accuracy of management information e.g. CRM & pipeline management etc.
Develop strong valueadded relationships with key clients which may be validated via independent client satisfaction surveys when conducted from time to time.
Work with internal departments in ensure effective communication and coordination of outputs necessary to exceed client expectations where these have been made know through escalation service reviews relationship meetings or missed SLAs.
Provide monthly management reporting where service risks or successes have been identified and require management intervention for correction or recognition within teams.
Assume ultimate accountability for ensuring client service satisfaction levels from THE COMPANY.
Project manage client takeon process with the assistance of a dedicated implementation specialists.
Culture
Align with THE COMPANY’S’s high performance culture and values which are verified and validated via 360 degree peer and management reviews on a regular basis.
Highly engaged with peers clients and proactive in learning and delivering value to clients and THE COMPANY as a business.
Service centric and evaluated on ability to always deliver exceptional customer service internally and externally.
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