Business Operations Consultant

Tower Group offers a customized recruitment model that encompasses traditional recruitment and extends to our high end executive headhunting service with the flexibility to recruit economically, through various response handling options that will target skilled individuals, whilst simultaneously marketing your brand

JOB DESCRIPTION

Business Operations Consultant required on a contract bases of 6 Months in Midrand. This role requires you to attend to day-to-day customer queries and to manage and update the product feature backlog and new developments, ensuring readiness to support customers.

REQUIREMENTS:

Matric / Grade 12 1 - 2 years' Banking experience 1 - 2 Years' ticket management experience FICA knowledge

RESPONSIBILITIES:

Attending to assigned queries in a timeous manner. Meeting the set standards and adhere to the SLA's. Liaise with resolver teams to ensure resolution of customer queries. Adhere to set customer standards. Communicating with both internal and external stakeholders

SKILLS

Customer Support Product Support Banking Customer Care Customer Relations Know Your Customer (KYC)