Business Operations Consultant - Urgent

We are searching for an experienced Business Operations Consultant to join our awesome team at Tower Group in Johannesburg, Gauteng.
Growing your career as a Contract Business Operations Consultant is an amazing opportunity to develop excellent skills.
If you are strong in teamwork, presentation and have the right initiative for the job, then apply for the position of Business Operations Consultant at Tower Group today!

JOB DESCRIPTION

• Business Operations Consultant required on a contract bases of 6 Months in Midrand. This role requires you to attend to day-to-day customer queries and to manage and update the product feature backlog and new  developments, ensuring readiness to support customers.

REQUIREMENTS:

• Matric / Grade 12
• 1 - 2 years' Banking experience
• 1 - 2 Years' ticket management experience
• FICA knowledge

RESPONSIBILITIES:

• Attending to assigned queries in a timeous manner.
• Meeting the set standards and adhere to the SLA’s.
• Liaise with resolver teams to ensure resolution of customer queries.
• Adhere to set customer standards.
• Communicating with both internal and external stakeholders

SKILLS

• Customer Support
• Product Support
• Banking
• Customer Care
• Customer Relations
• Know Your Customer (KYC)

Benefits of working as a Business Operations Consultant in Johannesburg, Gauteng:

● Learning opportunities
● Opportunities to grow
● Advantageous package