Call Centre Agent - Urgent Hiring

We are looking for a motivated Call Centre Agent to join our incredible team at eThekwini in Durban, KwaZulu-Natal.
Growing your career as a Full Time Call Centre Agent is an incredible opportunity to develop productive skills.
If you are strong in leadership, adaptability and have the right drive for the job, then apply for the position of Call Centre Agent at eThekwini today!

Location - Province

KwaZulu-Natal

Location - Country

South Africa

To execute proper and correct administration and control over operation and revenue billing services rendered by the municipality.

Key Responsibility Areas

Provides a prompt service for all customer in relation to revenue related queries on services provided by the Municipality. Provides relevant revenue related information on various services provided/ offered by the Municipality. Performs Administration functions to maintain a high standard of customer service. Processes all applicable administrative requirements for registration of new and/or existing Municipal customers. Processes all applicable administrative requirements for termination of existing municipal customers. Administrates all name change requests. Attends to all valuation roll changes and property registration enquiries. Contributes in policy cahnges and initiatives aimed at maintaining high standards and improving customer service. Adheres to contact centre culture and utilises technology to ensure effective, efficient and prompt customer service. Assists consumers to register / create profiles on the eServices.

Essential Requirements

Matric/Grade 12. 12 Months relevant experience. Computer Literacy.

Preferred Requirements

Matric/Grade 12 and relevant certificate accredited by SAQA 18 Months relevant experience.

Housing Subsidy

Yes

Leave

Yes

Medical Aid

Yes

Other Allowances

N/A

Pension Fund

Yes

Remuneration

R197 994.81 - R257 017.53 Per Annum

13th Cheque

Yes

Contact Name

HR FINANCE

Contact Telephone

View phone number on durbangov.erecruit.co

Benefits of working as a Call Centre Agent in Durban, KwaZulu-Natal:

● Excellent benefits
● Opportunities to grow
● Competitive salary