Customer Service Coordinator â Technical

SUMMARY:
Customer Service Coordinator URGENTLY needed for a mining and cranes division based in Durban.  Responsibilities are as follows:

• Operational assistance to the Technical Advisors
• Handling of service requests.
• Arranging of service attendances
• Planning of engineer pool
• Preparation of project specific documentation
• Journal duty at weekends and bank holidays
• Checking and follow up of work reports
• Checking and arranging signing of timehseets
• Filing of project or work specific correspondence like certificates, data, protocols, paperwork, measuring protocols, MDE Data, MOM’s, emails, etc.
• Support of commissioning jobs in the area of the service station
• Assist Head of Customer Service with HR Planning
• Working according to rules with internal software
• Opening and managing Jobs on internal system (SMS)
• Creating of work procedures and instructions
• Commercial control of Service contracts
• Operational planning and maintenance, including requesting quotations for repairs for lifting equipment, tools, etc.
• Internal administrative duties, gathering and capturing of checklists (weekly, monthly, annual, etc.),
• Asset control for Service department, including Asset count, Tool container Management, requesting quotes for replacement or acquisition of assets
• Service Department Fleet Control and Maintenance, including requesting quotations for repairs to vehicles, vehicle branding, etc
• Assisting Customer Service Administrator in compiling supporting documentation for invoicing

Email CV plus payslip ASAP. POSITION INFO:
Customer Service Coordinator URGENTLY needed for a mining and cranes division based in Durban.  Responsibilities are as follows:

• Operational assistance to the Technical Advisors
• Handling of service requests.
• Arranging of service attendances
• Planning of engineer pool
• Preparation of project specific documentation
• Journal duty at weekends and bank holidays
• Checking and follow up of work reports
• Checking and arranging signing of timehseets
• Filing of project or work specific correspondence like certificates, data, protocols, paperwork, measuring protocols, MDE Data, MOM’s, emails, etc.
• Support of commissioning jobs in the area of the service station
• Assist Head of Customer Service with HR Planning
• Working according to rules with internal software
• Opening and managing Jobs on internal system (SMS)
• Creating of work procedures and instructions
• Commercial control of Service contracts
• Operational planning and maintenance, including requesting quotations for repairs for lifting equipment, tools, etc.
• Internal administrative duties, gathering and capturing of checklists (weekly, monthly, annual, etc.),
• Asset control for Service department, including Asset count, Tool container Management, requesting quotes for replacement or acquisition of assets
• Service Department Fleet Control and Maintenance, including requesting quotations for repairs to vehicles, vehicle branding, etc
• Assisting Customer Service Administrator in compiling supporting documentation for invoicing

Email CV plus payslip ASAP.