Freelance Operations Director

We are looking for a strategic person who can see across the business and pull things together to keep things efficient.

Job Description:

As the Freelance Operations Director, you will be responsible for overseeing and optimising the agency's day-to-day operations. You will work closely with senior leadership to ensure efficient workflows, enhance productivity, and drive operational excellence across all departments. This role requires a strategic thinker with a strong background in advertising or marketing operations.

Key Responsibilities:

Operational Strategy and Management

Develop and implement operational strategies to support the agency’s growth and efficiency.

Oversee day-to-day operations, ensuring processes are streamlined and align with company goals.

Manage and optimize workflow processes to enhance productivity and project delivery.

Team Leadership and Development

Lead, mentor, and manage the operations team, providing guidance and support.

Foster a positive and collaborative work environment.

Conduct performance evaluations and identify areas for professional development.

Budgeting and Financial Oversight

Develop and manage the operations budget, ensuring cost-effective practices.

Monitor financial performance, including expenses and resource allocation.

Implement cost-saving initiatives without compromising quality.

Client and Stakeholder Management

Act as the primary point of contact for operational issues with clients.

Ensure client satisfaction through efficient project delivery and communication.

Collaborate with other departments to meet client needs and agency objectives.

Process Improvement and Innovation

Identify opportunities for process improvements and implement changes to increase efficiency.

Stay updated on industry trends and best practices to drive innovation within the agency.

Utilize technology and tools to enhance operational processes.

Quality Assurance and Compliance

Ensure all projects adhere to quality standards and regulatory requirements.

Implement and maintain quality assurance processes.

Conduct regular audits and reviews to ensure compliance and continuous improvement.

Requirements

Qualifications:

Education and Experience

Bachelor’s degree in Business Administration, Operations Management, Marketing, or a related field (Master’s preferred).

Minimum of 7-10 years of experience in operations management, preferably within the advertising or marketing industry.

Proven experience in a leadership role, managing cross-functional teams

Skills and Competencies

• Strong strategic planning and organizational skills.
• Excellent leadership and team management abilities.
• Proficient in budgeting, financial management, and cost control.
• Superior problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple projects simultaneously.
• Proficiency in project management software and tools.
• Preferred Attributes:
• Adaptability and ability to work in a fast-paced, dynamic environment.
• Strong understanding of the advertising industry and market trends.
• Innovative mindset with a focus on continuous improvement.
• Client-focused with a commitment to delivering exceptional service.