Front Office Administrator

Mango5 is one of the top BPO Outsource Centres in South Africa, offering outsourced services to local and international clients. Our Contact Centre in Cape Town has a rich history of delivering best in class BPO services. Mango5 has built a reputation of delivering quality outsourced service offerings since December 2005. Our product offerings have always been innovative and in keeping with the needs of our clients. The focus is providing customers with the freedom of choice, complimented by superior customer service. In consideration of our clients needs Mango5 introduces a choice of Customer Contact Solutions. Our customer contact solutions will compliment your current strategies or add value to your future plans. Description

FRONT OFFICE ADMINISTRATOR

Are you ready to make an impact in a fast-paced environment? Mango5 is seeking a dedicated Front Office Administrator to join our team at our vibrant Century City location. As a key member of our Facilities team, you will play a pivotal role in ensuring the smooth operation of our office through your exceptional organizational skills and proactive mindset. Requirements

KEY RESPONSIBILITIES:

FRONT OFFICE OPERATIONS:

Manage the switchboard efficiently, handling incoming calls and communications with finesse. Extend a warm welcome to visitors, staff, suppliers, and contractors, providing them with a professional reception experience. Coordinate room bookings for meetings and training sessions, ensuring all arrangements are in place.

ADMINISTRATIVE SUPPORT:

Perform various administrative tasks including photocopying, scanning, and filing. Manage correspondence promptly, ensuring information reaches the relevant staff members. Keep track of schedules and deadlines for our management team, assisting in their smooth operation.

LOGISTICS AND COORDINATION:

Efficiently manage staff transportation, ensuring cost efficiency and timely routing. Keep clients informed of any transport updates to maintain service reliability. Handle transportation-related issues promptly and effectively to ensure service quality.

FACILITY MANAGEMENT:

Coordinate with the head of facilities to maintain the building and equipment. Manage stock control and assist in organizing staff events and functions. Manage night shift cleaning staff and distribution of their stock. Manage vending machines & control of vending tags. Arrange building and office access. Liaise with suppliers and contractors for office/equipment repairs.

EXPERIENCE AND QUALIFICATIONS:

Matric/Grade 12 or equivalent qualification. Background in Transport and Logistics Management advantageous. Minimum of 2 years experience in Office Management or as an Office Administrator. Proficiency in Microsoft Office Suite. Clear criminal record.

KEY SKILLS:

Excellent time management and punctuality. Exceptional interpersonal and communication skills. Strong problem-solving abilities and proactive approach. Flexibility and self-motivation with a commitment to high standards. Trustworthiness and personal integrity. Teamwork.