FX Support/Junior Administrator

Key Responsibilities: Data capture of client information and population of forms FICA verification, KYC requirements, risk rating and screening Account confirmation letters Ensuring all company onboarding supporting documents and requirements acquired at outset Ongoing maintenance of client files, specifically corporate Understanding nature of client transactions Addressing basic queries regarding exchange control requirements Preparing documents for SARS AIT applications Preparing documents for SARB approvals Understanding company payment types - imports, advance payments, exports, service payments and receipts, consulting services Acquiring international trade payment supporting documents customs and clearing documents Understanding AML with regards to transactions Providing client statements and balances Client transaction history and allowance balances Branch client lists, management and files Maintaining good relationship with service providers and teams to ensure best client outcome Co-branding marketing documentation for partners Assisting the manager in quoting and trading on as needed basis, both telephonically and system generated Assisting with BOP form generation (manual and system generated) Inward and outward payment submission to service provider and follow up Setting up new static beneficiaries for payments ZAR (from 25) transfers form population and submission for signature Skills and Experience: Administrative experience Client service excellence FICA knowledge Experience with transactional banking, banking operations, payments and settlements. High performance and high response time Attention to detail and accuracy Numerical ability and logic Works well within deadlines and timeous submission to meet deadlines Positive approach to being available Excellent operational efficiency Working with and adapting to technological changes Resolving customer queries and escalation Handling of customer complaints and escalation Personal accountability High work ethic Use of the FX Link workflow platform for all operations (Training will be given) Be willing to upskill and have training when required to grow in the role Teamwork POPI, Compliance and AML awareness