Internal Sales Representative

Our client, a distinguished engineering firm specialising in construction and consulting services, as well as being an Independent Power Producer (IPP), is in search of a dynamic, highly motivated, and skilled Internal Sales Representative.

This individual will be tasked with identifying new sales opportunities through calls and emails, leveraging a deep understanding of customer needs, and assisting the sales team in closing deals.   Responsibilities:

• Cultivate relationships with existing clients and seek out new sales opportunities.
• Employ various methods like cold calling and email campaigns to generate leads.
• Promptly respond to inquiries and ensure swift resolution for both internal and external customers.
• Meet monthly sales targets and contribute actively to sales growth initiatives.
• Provide timely quotations and exceptional service to clients via telephone and online channels.
• Maintain accurate customer records in the CRM system.
• Identify upsell opportunities and collaborate with the sales team for customer satisfaction.
• Stay informed about products and services to address customer queries effectively.
• Support the sales team with administrative tasks like quotation compilation and order processing.
• Coordinate appointments for product demonstrations and presentations to prospective clients.
• Assist with administrative duties in the tender process as required.
• Manage financial tasks such as quote processing and invoice generation.
• Keep internal price lists updated and ensure database accuracy.

Skills requirements:

• Customer service experience with a sense of urgency and focus on quality.
• Ability to handle diverse tasks in a high-pressure setting.
• Strong communication and interpersonal skills.
• Proven track record in internal sales, preferably in engineering, mining, or agriculture.
• Proficiency in English; French fluency is a plus.
• Capacity to work independently and collaboratively in a fast-paced environment.
• Excellent computer skills and aptitude for learning new sales tools.
• Matic qualification preferred, along with additional sales training.
• Demonstrated ability to problem-solve and prioritize tasks effectively.