IT Internal Sales Support Administrator

Company : Synergy Jobs (Pty) Ltd

Job Type : Full Time

Durban, Kwazulu-Natal

Number of Applicants

:

000+

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Job Description - IT Internal Sales Support Administrator

POSITION: Internal Sales Support Administrator
LOCATION: Germiston Sales Support

Manage correspondence between Category Head, Sales Consultants and their customers
Liaising with call center agents and Sales Consultants
Monitor customer accounts
Providing data and reports to help achieve sales targets
Keeping track of sales targets
Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails
Direct new sales opportunities to the appropriate sales consultant & CH for further development and closure
Research accounts, identify key players and generate interest
Contact customers and prospects to arrange appointments
Contribute to achieving daily/monthly sales targets
Log any customer problems or complaints and notify sales consultant and management
Update reps on order status and delivery details so that they can keep customers informed
Analyze (and develop) customer and portfolio non-buying reports weekly (and monthly) and react immediately

Customer Service

Providing customer with stock information
Obtain a range of information from customers for identifying customer needs
Contact customer to update them on the status of an order or a delivery
Resolving customer queries
Updating details when customer contacts change
Stimulate customer interest by promoting and explaining the benefits of a range of goods and services
Maintaining customer services by responding openly and objectively to complaints/queries relating to goods and services
Assisting CH with the planning and executing of promotions, campaigns, external and internal training

Sales, Order and Supplier Administration

Receives emailed orders from customer and Sales Consultants
Compiling and forwarding quotations
Processing customer orders ensuring correct prices, discounts and item numbers
Follow-up on quotes not converted to sales orders
Receiving feedback on processed and back orders and informing the relevant person(s)
Completing details on collection cards for goods to be collected
Assisting customers with orders consisting of non-standard stock items and repairs
Update sales agreements as needed
Follow up on process credits and recharges
Monitor and follow-up back orders
Communicate with logistics departments to agree on delivery dates where applicable
Follow up ETA’s with suppliers
New product requests for buyouts
Completing ITS/ITH RFQ’s and Tenders. Pricing and all supporting documents

Stock Management & Procurement

Manage procurement between supplier and branches.
Liaising and developing strong relationships with suppliers/distributors.
Conduct negotiations with suppliers (Pricing, ETA’s and Supply)
Liaise with suppliers over the return of slow moving/obsolete stock.
Run various stock reports when needed
Ability to manage stock at the right margins
Manage and control stock movement
Management of markdowns and slow moving stock working closely with CH
Control inter-branch transfer of stock when needed
Develop a strong working relationship with Internal Procurement Team
Follow up ETA’s with suppliers and keep internal and external customer informed

HP - Supplies Big Deals

Management of SBD’s/contracts/pricing and ensuring that they are always updated and done in a timeous manner
Working closely with CH and Contracts Administrators
Ensure all claims has been processed and monthly paperwork submitted to National
Responsible for checking and ensuring that all rebates on SBD’s are accurate and relevant to related sales
Timeous report submission to senior management on SBD related issues
Working with management team to ensure that Contracts / Pricing are up to date and presented to the customer timeously
Informing/advising customers of a range of ITS/ITH products/services available (SBD deals)

Critical skills:

Planning and organizing skills
Ability to follow specified procedures
Administrative skills and abilities
Basic arithmetic skills
Telephone skills
Customer service skills
Computer literacy skills
Communication skills

Knowledge:

Product knowledge
Knowledge of receiving procedures
Knowledge of the general operation of the store
Knowledge of safe lifting and carrying techniques
Knowledge of the ERP system
Know how to calculate the percentage gross profit. (GP)
Know the permissible percentage mark-up ranges applicable
Knowledge of admin procedures
Knowledge of company documentation
Knowledge of goods and services provided by the company
Understand the re-order facility and the functions thereof

Leadership skills:

Decision making
Coaching and mentoring
Training and development
Honesty and integrity
Conflict handling

Minimum qualifications and experience:

Matric
Previous experience in a similar role or sales support environment

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