Operations Engineer

Our client requires the services of an Operations Engineer (Entry) - Midrand/Menlyn/Rosslyn/Home Office rotation.

• Amazing brand with cutting-edge technology
• Excellent teams in Global team collaboration
• High work-life balance with Flexible hours
• Agile working environment

POSITION: Contract until December 2026

EXPERIENCE: 2-4 Years related working experience.

COMMENCEMENT: As soon as possible

QUALIFICATIONS/EXPERIENCE

• IT Degree and/or relevant qualifications
• Min 5 years of experience in a corporate environment
• Project managements qualification and/or relevant experience

ESSENTIAL SKILLS:

• A bachelors degree in administration or relevant qualifications.
• A minimum of 5 years experience in a corporate environment.
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Superior SCRUM and workload automation product knowledge.
• Change Management (CM)
• IT Service Management (ITSM)
• Release Planning
• Start Up Management (SUM)
• System Monitoring
• Technical Continuity Management (TCM)
• Excellent proficiency in the Agile Tool Chain (JIRA, Confluence)
• Any additional responsibilities assigned in the Agile Working Model (AWM) Charter

ADVANTAGEOUS TECHNICAL SKILLS

• Knowledge of GROUP, YPA (Advantageous)
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.
• Strong analytical and problem-solving skills with a high attention to detail

ROLE:

• Stakeholder analysis and reviews (Building and maintaining profitable relationships).
• Support the growth of Workload Automation products (Alliances, identify gaps and opportunities).
• Understanding key customer individual needs and addressing these by strategizing accordingly.
• Communication management (newsletters and notifications)
• JIRA coordination (Projects, sprints and Kanban boards)
• Confluence design, build and maintenance
• Compliance management (YPA documentation, Audits, LRE and KPI adherence)
• Work with the technology teams to ensure a seamless product experience
• Provide general assistance to the Operations team and end users
• Work closely with other functional consultants, developers, product owners and various global stakeholders in a bigger feature team
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products and features.
• Meeting with product owners in the organization to plan strategically.
• Internal team liaison, travel and claims process support, even coordination, and guest hosting

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