Operations Manager

We are looking for a dynamic Operations Manager, reporting directly to the Group Chief Operating Officer. In this role, you will be responsible for investigating, analysing, and resolving operational challenges while assisting in embedding the operational culture across various business units. Your duties will involve managing staff, infrastructure, and intellectual property, as well as supporting the establishment of new businesses in different countries. Key responsibilities include identifying and implementing effective solutions to operational issues, developing, and implementing business strategies for new ventures, and ensuring adherence to standard operating procedures and key performance indicators. The ideal candidate will possess a strong ability to grasp technical concepts quickly, demonstrate structured problem-solving skills, and exhibit a continuous improvement mindset. Effective communication, adaptability, and assertiveness are essential qualities for success in this role, along with a keen attention to detail and the ability to work under pressure to meet deadlines.

Responsibilities

• To investigate, analyse and implement any generalised or country specific operational and/or systems challenges which might arise from time to time and/or as directed by management.
• To assist in implementing, training and entrenching the operational culture into our various businesses. This will be done through monitoring and dissemination of all activities, data and reports to ensure they conform to established Standard Operating Procedures (“SOP’s”) and Policies, conducting periodic monitoring visits to countries and branches. This includes management and monitoring of the monthly Internal Audit Templates (“IAT’s”).
• To assist in identifying areas of weakness within the various Group companies’ Standard Operating Processes and infrastructure, to facilitate improvement thereon, in order for the organisation to grow and achieve its goal.
• Management of staff and/or physical infrastructure, as well as all data and intellectual property, within your domain.
• To assist in the establishment and commissioning of new businesses in various countries through training, drafting of SOP’s and possible site visit

Key Deliverables of the Operations Manager

• Manage Operations across all disciplines including, but not limited to, Sales, Marketing, Collections, Human Capital, Administration, Operations etc.):
• Operational problem identification and analysis: Effectiveness in analysing operational problems and challenges, and the integrity of the corrective actions recommended.
• Operational problem corrections: Effectiveness in implementing agreed upon solutions, as well as the effectiveness of results of such actions, both quantitative and qualitative.
• Business planning and implementation: Assist with the preparation and implementation of agreed business plan(s) for new businesses in various countries.
• Staff performance management: Work with Group COO to assist in driving the Group’s performance management philosophies down into every level of the staffing structure, to monitor and manage implementation and adoption of same by country management, and to monitor and manage compliance with performance philosophies and Key Performance Indicators (“KPI’s”) per staff member, per region etc.

Key Competencies

• Ability to gain technical knowledge on key systems quickly.
• Ability to work in a structured and disciplined manner, finding permanent solutions to problems and challenges when they present.
• Challenge the status quo in order to achieve a culture dedicated to continuous improvement and best practices.
• Ability to extract relevant information from users and convert it into technical executables.
• Apply a systematic and logical approach in order to achieve accurate results.
• Be alert to changing situations, show flexibility in approach, adaptability in difficult circumstances and continuously strive to achieve meaningful results.
• Ability to analyse information, pick up inaccuracies and take corrective actions to prevent future occurrences.
• Ability to facilitate communication between technology vendors, internal Group IT and Business users is vital.
• Ability to juggle numerous tasks simultaneously (requiring effective co-ordination and communication).
• Ability to work in a high-pressure environment and to meet deadlines.
• Ability to work with different cultures and personalities.
• Have drive, assertion and the ability to communicate with others in a logical manner.
• Be assertive and have the ability to execute agreed tasks and deliverables.
• Be logical, analytical and accurate in the preparation of information.
• Strict attention to detail.

Experience / Background Preference

• The company will only look at candidates who have no less than FOUR years relevant, working experience.
• Previous experience within Financial Services will be highly advantageous.
• Candidates with experience in supporting financial systems, with specific focus on business process and reporting, will be given priority.
• Candidates should be financially astute with strong technical capabilities.
• A strong command of English, both written and verbal, is a requirement of the job.

Qualification Requirement

• A Bachelors’ Degree (such as a Bachelor of Commerce Degree in Financial Sciences, Accounting & Finance or Business Management) is essential.

If you wish to apply for the position, please send your CV to

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Lara Joubert

Recruitment Specialist

CA Finance

CA Global will respond to short-listed candidates only. If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.