Operations Supervisor

JOB PURPOSE

Plan, direct and coordinate the operations of a department. Responsible for ensuring and improving the performance, productivity, efficiency and profitability of departmental operations through the provision of effective methods and strategies

MINIMUM REQUIREMENTS

• Matric / N3 technical
• Diploma in electronics and/or trade test
• Management Diploma
• 9 years experience as a Technician
• 9 years experience in electronics (hardware and software) and IT (hardware, networks and software)
• 3 – 5 years experience in a leadership role
• Supervisory skills
• Knowledge of company product
• Good computer skills (Microsoft package)
• Knowledge of the Labour Relations Act
• Knowledge of training and supervisory techniques
• Knowledge of company policy and procedures
• Valid driver's license
• Own Vehicle

Schauenburg Systems is dedicated to providing equal employment opportunities. We strongly encourage EE candidates and individuals with disabilities to submit their applications. 

RESPONSIBILITIES

Leadership

• Visit and evaluate the work of employees to ensure they are working according to company and customer standards.
• Supervise effective completion and collection of information and data to enhance growth (spares, failure rates, root cause analysis etc).
• Analyse all opportunities and recommend ways to improve efficiency and reduce costs.
• Prepare project updates within required timeframe and delegate individual tasks to all employees.
• Prepare regular reports. Perform audits on various operations and evaluate processes as per business requirements

Operations

• Implementation of strategies to avoid risks and uncertainties within the designated branch/area.
• Improve the operational and HR support systems (including HR, Finance and QC), processes and policies in support of the
  organisation's mission specifically management reporting, information flow, business process and organisational planning.
• Assist with annual budget in conjunction with sales representatives and technical coordinators.
• Controls expenses to meet budget guidelines.
• Maintain and develop existing and new customers by directly interacting with clients.
• Attend and present presentation for customer meetings.

Support

• Liaise with other technical employees, and customers on the site to support in ensuring quality and safety of work and that contractual obligations are met.
• Developing of customer relations.
• Feedback on a regular basis to Technical coordinator and Supervisor
• Attend meetings with clients.
• Keep Area Manager updated of all unresolved and/or potential problems that would negatively affect the customer or our company.
• Following up on POD's
• Training of customers.
• Identifying, investigating and solving the technical issues that the entire team would be facing.

Health and Safety

• Adhere to all customer safety regulations at all times.
• Adhere to specific risk assessment before commencing daily tasks.
• Ensure medical and inductions are valid.

Administration

Compiling and submitting of monthly reports of feedback of the area / region, products and efforts made

SKILLS AND ATTRIBUTES

1. Achievement
• Flexibility: being open to change as an opportunity and adjusting to new situations
• Challenging Goals: Demonstrates high expectations by setting challenging goals for him or herself
and others
• Initiative: Takes initiative and goes above and beyond typical expectations
• Follow through: Follows through on commitments and promises with an appropriate sense of
urgency
• Resilience: Demonstrates perseverance through significant challenges to reach goals
2. Continuous Learning
• Learning: Takes responsibility for behaviour, mistakes, and results, learns from successes and
failures, and teaches others to do the same
• Improvement: continuously and humbly seeks opportunities for personal and organizational
improvement
• Innovation: Values and encourages creative and innovative ideas
• Sharing: Contributes to a culture of sharing effective practices within the organization and across
the organization network
3. Critical Thinking and Problem Solving
• Gathering Information: Gathers information form multiple relevant sources and stakeholders when
problem-solving
4. Decision-Making
• Routine: Makes and implements routine decisions in a timely manner
• Communicating: Timely conveys decisions to relevant stakeholders and takes follow-up actions to
support decisions
5. Planning and Execution
• Prioritizing: Manages time and resources effectively, Periodizing efforts according to organizational
goals
• Accountability: Regularly compares actual progress to planned milestones and adjusts plans
accordingly, holding him or herself and others accountable for achieving intended outcome
6. Stakeholders Management
• Networking: Seeks opportunities to work with a wide range of individuals and organizations to
achieve common goals and better outcomes
• Developing relationships: Develops mutually beneficial relationships and partnerships based upon
trust, respect, and achievement of common goals
• Trust: Gains the trust of key stakeholders by active listening and seeking to understand their views
and needs
• Respect and Appreciation: Consistently demonstrates respect and appreciation for others by
empathizing, valuing their time and contributions being available and responsive to their needs
7. Communication
• Listening: Listens attentively. Seeks to understand other's point of view and confirms
understanding
• Writing: Writes clearly, Concisely and persuasively. Uses correct grammar vocabulary and a tone
that is appropriate to the message and audience
• Speaking: Speaks in a compelling and articulate manner, adapting communication content and
style to different audiences and venues
8. Impact and Influence
• Adapting Style: Adapts personal leadership style/approach to influence others
• Motivation Action: Stimulates others to take action and accomplish goals, even when no direct
reporting relationship exists
9. Self-Awareness:
• Insight: Understands his/her own strengths and weaknesses
• Balancing strengths and weaknesses: Balances personal Strengths and Weaknesses with the
strengths and weaknesses of others
• Seeking growth: Seeks constructive feedback and other opportunities for self-development
10. Cultural Competence:
• Inclusiveness: Creates an inclusive environment that respects the culture of the employees
• Working Cross-culturally: Communicates and works effectively with those from diverse background
11. Direction- settings
• Inspiring others: Inspires and gains the commitment of others towards the vision, mission, values
and organizational goals
• Modelling: Models organizational values and strong character at all times
12. Team Leadership
• Delegation: Delegates tasks to appropriate individuals or groups
• Collaboration: Promotes collaboration among team members. Encourages others to cooperate
and coordinate efforts
• Encouraging Initiative: Encourages others to proactively solve problems and take initiative
• Conflict: Models and encourages others to manage conflict openly and productively
• Meetings: Leads team meetings
• Celebrating team: Prioritizes team morale and productivity, celebrating team accomplishments
13. Performance Management:
• Setting Goals: Filters down goals with employees that align with organization vision, mission,
values, and goals
• Feedback: Consistently coaches others towards goals, recognizes accomplishments, and provides
timely, relevant, and constructive feedback
• Accountability: Holds employees and teams accountable for achieving their goals and for
modelling organizational values and strong character
• Evaluation: Evaluates performance regularly, identifying leading needs
14. Talent Development
Recruitment and Selection: Selects highly effective employees
On-the-job developments: Places individuals in roles and assignments that contribute to their personal
and career development.

All applicants who meet the minimum requirements and wish to apply should do so on or before 26 th of April 2024 at 12:00

Please note our shortlisting period is  one - two weeks If you don't hear anything from us, consider your application unsuccessful