Patient Experience Officer

Mediclinic is an international private healthcare services group, founded in South Africa in 1983, with divisions in Switzerland, Southern Africa (South Africa and Namibia) and the United Arab Emirates. The Group is focused on providing specialist-orientated, multidisciplinary services across the continuum of care in such a way that the Group will be regarded as the most respected and trusted provider of healthcare services by patients, medical practitioners, funders and regulators of healthcare in each of its markets.

MAIN PURPOSE OF JOB

To evaluate and enhance patients’ experience to improve on health outcomes and reduce readmission ratesKEY RESPONSIBILITY AREAS Coordinate patient experience Manage patients complaints Assist with marketing and public relations Assist with events coordination Provide relevant office administration functions REQUIRED EDUCATION ESSENTIAL EDUCATION: Grade 12 DESIRED EDUCATION: Marketing or Public Relations diploma or social services/psychology trainingREQUIRED EXPERIENCE ESSENTIAL MINIMUM EXPERIENCE: 2 years’ experience in a client services environment DESIRED EXPERIENCE: Experience within the healthcare environmentREQUIRED JOB SKILLS AND KNOWLEDGE

• Budget and cost control principles
• Competent in using Microsoft Office (Outlook, Word, Excel and PowerPoint)
• The utilisation and application of Patient Experience related Administration Systems (e.g. Patient Experience Index)
• Understanding of the Mediclinic Patient Journey
• Knowledge and application of Mediclinic Patient Experience Policies and Procedures