Receptionist /Switchboard Operator

Tracker South Africa was established in 1996 and currently connects over 1 million vehicles, making it the region's dominant brand. To most people, Tracker is seen as a Stolen Vehicle Recovery (SVR) company, and while SVR is still at the core of our business, we have evolved significantly over the last 20 years. Through a culture of continuous innovation, driven by an experienced and dynamic team, Tracker has built a reputation far beyond its SVR roots which positions us as the leading provider of telematics solutions to an automotive ecosystem which includes Original Equipment Manufacturers (OEM's), Dealers, Insurers, Fleet Operators and Consumers. Providing value added information to our clients has grown exponentially as we have evolved our data systems and interpretation. Today, Tracker is data - how we collect it, process it and turn it into knowledge that allows us to provide proactive value to our partners and customers. The amount of data we gather is staggering, with over 35 million telematics messages generated daily. However, raw data is worthless and Tracker's ability to interrogate and extrapolate meaning is what sets us apart, making us one of the most obvious and sought after partners for businesses grappling with the challenges of a connecting world. At Tracker we have a positive, friendly work environment. We live service excellence and we all support one another. We all take pride in and care for our customers and work environment as well as our communities. Our core values are: • We each take responsibility • We live service excellence • We all pull together • We each show respect • We are committed to transformation • We all make a planJob description The incumbent is expected provide excellent service to internal and external customers. Operate and direct all calls on switchboard. Receiving and welcoming visitors and customers and contacting the relevant department for assistance. General office administration. Receiving and dispatching parcels and envelopes. Liaise with internal staff/departments by ensuring messages and information is timeously and correctly processed. Maintains security by following procedures; monitoring logbook; issuing visitor badges. Assist with any other tasks or duties assigned by the Supervisor as the need arise to ensure exceptional and efficient service. Assist in keeping the reception area clean and tidy, at all times Minimum requirements Matric coupled with a minimum of 1 year working experience in a Reception environment or relevant tertiary qualification. Immaculately groomed individual with a friendly and energetic personality. Speak and write English fluently. A passion for customer service and a professional attitude at all times. The incumbent should have excellent interpersonal skills and the ability to pay attention to details. The ability to cope with a constant changing and pressurised environment. Computer literate with knowledge of Microsoft Office