Regional Admin Manager

Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovating, the Group remains a front-runner in the security solutions market.Job Purpose: The incumbent will lead a team of sales and technical coordinators in support of district activities. This role supports the broader district team in execution of their duties by enabling administrative effectiveness Across a variety of processes. The position is also a customer facing position and it is expected that the incumbent Assist the district staff and other matrix functions in the resolution of customer queries and complaints. The role requires the incumbent to ensure compliance to Fidelity ADT policies and procedures with a view to continuously Improve their service to both internal and external customers. Minimum Requirements Minimum qualifications and experience: 3-year Diploma or Degree; and 2-4 years managerial. Behavioural Competencies Excellent attention to detail; Excellent communication & writing skills; Exercise initiative; Must be efficient, accurate and have a passion for service excellence; Drive for results; Organised; Building effective teams; Interpersonal savvy; Motivating others; Problem solving; Meeting deadlines; and Continuous Improvement. Job Specification Main duties & Responsibilities Efficient and effective management of sales and technical processes for the branch, including but not limited to: Sales lead processes; Sales paperwork submission to OTC; Technical installation bookings; Stores picking slip processes; National Key account processes - technical; Technical dealer processes; Technician quote processes; LSS processes; Ensure maximum productivity of technical and sales administration resources; Direct people management of sales and technical coordinators; and Complete all necessary paperwork for the successful recruitment of terminated staff or new positions; Managing regional payroll processes; and Managing regional Capex processes. which may become available: People management, including all HR related Issues and staff development; Identify training and development needs among staff and coach accordingly; and Work closely with the staff members to identify and solve queries. Managing matrix SLA's: Action any specific SLA requirements for district; Hold functional teams accountable for delivery on SLA terms; Proactively establish and maintain effective working team relationships with all support department; Customer complaint handling; Take ownership of escalated queries, ensuring resolution and follow up with customers; Assist District Manager and district staff to resolve complaints in an effective and efficient manner; and Ensure required EHS standards and targets are communicated, executed upon, and achieved.