Technical Engineer

SUMMARY:
Technical Engineer POSITION INFO:
We are looking for an experienced engineer who will engage with customer administrators to implement, maintain, and support the products in the customer environment. This is a customer-facing role with daily engagements either in person or remote Implementation Projects
Act as technical lead on small to medium implementation projects
Consultation to ensure customer environment readiness
Configuration and deployment of the product
Discuss environment requirements with customer technical specialists including:
Storage teams
Network teams
Server teams
Active Directory teams
Architecture teams
Maintenance Projects
Identify and resolve environment related challenges
Identify and investigate product related errors
Plan and execute Product Upgrade & Migration projects
Product Support
First contact with customers on support related issues
Potential to move into a 2nd line support position in the medium term
Investigate product and environment related issues
Add context to relay as much detail as possible about the problem scenario to 3rd line support and DevSupport Permanent, full-time position
•Fun, flexible remote work opportunity Qualifications
•A+
•Network+
•MCSA / MCSE
•Linux administrator (Advantage)
•Project Management (Advantage) Experience required
The ideal candidate should have a proven track record in most or all of the items listed below:
Windows Server installation, configuration, and maintenance – (3 to 5 years)
Active Directory configuration and management
Virtualization experience in either VMWare or Hyper-V
Software deployment products like SCCM or Kaseya
Implementing, configuring, and maintaining backup solutions
Storage and RAID configurations
End-user Support experience
Troubleshooting and product error investigation
Candidate requirements
Focus on customer success
Intermediate Project Management skills
Excellent communication skills
Meticulous work ethic
Documentation skills for writing customer reports and FAQ articles
Time management skills
Logical problem-solving approach
Need to work well in a team-environment
Professional appearance