SBV Services Ltd.'s job vacancy, Career and Recruitment Job title : RMC Operator - Houghton jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : July 11, 2024 Quick Recommended Links
Description
Generating and providing System Codes and Exercising Remote access control
- Update system with relevant information required for issuing codes.
- Confirm and verify the information received from the applicable stakeholders and complete the relevant security checks prior to issuing codes.
- Responsible for generating and providing system codes and exercising remote access control of allocated assets.
- Assist with Adhoc duties as requested by the Supervisor or Line Manager.
Track and Monitor in Accordance with Allocated Responsibilities Inclusive of Systems, Alarm or Incidences
- Track and monitor in accordance with allocated responsibilities, via the required systems and follow the appropriate escalation processes.
- Actively check that the systems are updating regularly and working at the required operating level.
- Identify and report any SOP transgressions, emergencies or threats identified in accordance with escalation processes or emergency procedures.
- Verify alarm events with the relevant third parties and action any alarms in accordance with the agreed upon procedures.
- Escalate any faults with the alarms and provide a status report to the applicable party.
Administer and Maintain the Relevant Database and Registers on Security Systems
- Record all transgressions and faults, update and maintain records and generate the required reports.
- Maintain and update all necessary registers (i.e.OB).
Build and Maintain Internal and External stakeholder relationships
- Build and maintain effective working relationships with all internal and external stakeholders.
- Escalate any system failures immediately to the relevant party.
- Assist with incoming queries from stakeholders.
- Escalate all identified transgressions at centres to the Supervisor.
- Continuously liaise with centres regarding access control and alarm events.
Applicable for Operators Sitting in the RMC
- Control and link the relevant permissions to the ATM Custodian Profiles on the system.
- Verify that allocated vehicles are visible and tracking on the monitoring system.
- Monitor and track that SBV Fleet is following the planned route, and adhering to scheduled service points and times on the system and report any non-responsive fleet to the centre.
- Remotely activate the Vehicle Protection Unit on new generation vehicles, as per escalation process.
- Communicate with Senior Management in the event of an emergency.
- Gather Early Warning Intelligence (EWI) and the reporting thereof to Supervisors for escalation.
- Maintain the OTC System on an Adhoc basis in the absence of the Device Administrator.
- Send an updated report to the Device Administrator informing them of the new sites loaded.
- Managing overall risk profiles for each run from start to end and apply mitigation/disruptive strategy.
- Responsible for the day-to-day online communication platforms with all relevant stakeholders in relation to risk factors / threats towards SBV.
Requirements
Work Experience
- 2 years’ work experience operating, administering or monitoring access control systems e.g. CCTV etc. of which one year must be client related services.
- Experience within a logistics or CIT industry (advantageous)
- Previous Call Centre experience and or experience within client services (Advantageous)
Education
- Grade 12
- PSIRA D (Advantageous)
*Security / Safety jobs in south africa
*RMC Operator - Houghton in Johannesburg