Sales Operations Supervisor

Company : Premier

Job Type : Full Time

Vryburg, North West

Number of Applicants

:

000+

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Job Description - Sales Operations Supervisor

Purpose of the job:

To maximize the route potential thus ensuring profitable availability. Managing route sales, driver shorts, crates and PODs through your team consisting of Salesman Drivers and Sales Assistants. Daily couching of Salesman Drivers.

Responsibilities:

To ensure that Drivers and Vehicles are allocated correctly to enable daily route monitoring, driver debriefing and reporting on the planned vs. actual route adherence.
Daily Route Management of bakery delivery vehicles.
To analyse & report on operational and customer service trends.
To ensure all systems supporting DRM are functional, e.g. (Vigil & Mix Telematics)
Responsible for DRM System reporting to management of daily, weekly and monthly KPI’s hit rates, departure times, excess kilometres, unplanned routes and kilometres.
To control driver shortages
To control outstanding crates
Overall management of drivers and sales assistants
Compiling and sending of sales reports
Attending to customer complaints
Relief of cashier and call centre

Qualification Requirements

• Matric or equivalent

Experience Requirements

Min 3 years Sales Supervisory experience, with a strong emphasis on Customer Service Execution in an FMCG environment.
Computer Literate.
Geographic Information Systems.
Advanced Excel user.
Route Planning systems, an advantage.
Working knowledge of Geospatial data (Spatial Data).
Routing and Distribution Optimization.
Working knowledge of vehicle telematics technology & software.
People management – experience with working with people at all levels of the organization.

Key Outputs

Skills / Knowledge:

High level of understanding of the FMCG industry
Good relationship and communication skills
Good administrative skills
Ability to work under pressure and meet deadlines
Be prepared to work additional hours
Analytical and innovative mindset
Basic IR skills
Well-developed capability on Outlook, PowerPoint, Word and Excel

Attributes:

Positive, action orientated attitude.
Creative and innovative thinking.
Ability to work flexibly and proactively to achieve results.
Ability to think and work independently

Other Requirements:

Pressurized environment. (Accuracy and time pressures)
- Code 10 Driver’s licence with PrDP, (advantageous)
- Own transport (advantageous)
- 24/7 operation might be required to work weekends and Public Holiday’s.

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