Senior Operations Specialist in Centurion

ROLE PURPOSE To analyse processes, procedures and data in order to efficiently improve productivity, quality, efficiencies, processes and resource optimisation within the Operations team, throughout the business contract portfolio. MAIN OUTPUTS

• Operational analysis and management
• Procedure critical review and identification and implementation of optimisation
• Best practices identification and standardisation across portfolios
• SLA performance review and analysis
• KPI review, reporting and trend analysis with the intent of identifying anomalies and improvement areas
• Processes & Procedures review, analysis, improvements, drafting, implementation and compliance monitoring and reporting
• Cost analysis and optimisation.
• Budget & Forecasts drafting and monitoring
• Operational resource demand Requirements and optimisation
• Learning & Development
• Identifying training gaps, develop required material and assist with the development and implementation of the required processes, procedures and training
• Incorporate best practices into current processes and systems
• Responsible for training of new and current employees on processes and procedures
• Identify key skill shortages and assist with training schedules and material
• Assist with employees queries on processes, procedures, techniques and technical issues
• SLAs & Reporting
• Contribute to the development and implementation of SLAs
• Manage SLA information on the systems
• Track performance against SLA and provide monthly reporting in conjunction with the Operational personnel
• Perform system analysis, structure compliance and system data field compliances

• Processes & Procedures
• Responsible for drafting and maintain operations procedures and process for in line with deliverables.
• Budgets & Forecasts
• Advise on cost drivers and required budgets for the contract portfolio

• Solid knowledge of general administrative systems and processes.
• Solid knowledge of Facilities Management, CRM, Property Management & Financial Management processes, systems, standards & best practices.
• Solid understanding of organisational business processes and procedures and optimisation methods.
• Basic knowledge of all applicable HSE, FM & Operations related legislation.
• Computer literacy [SAP (advantageous)]; MS Office.
• Excellent analytical skills.
• Excellent value chain engineering, cost analysis and optimisation skills.
• Excellent administration and process skills.
• Good communication (both oral and written) and presentation skills.
• Good Time Management skills.

• Attention to detail.
• Able to work under pressure.
• Able to work independent and as part of a team.
• People and task orientated.
• Assertive.
• Creative and innovative.
• Action orientation.
• Customer orientation