Site HR Operations Coordinator

BE PART OF THE WORLD’S LARGEST LOGISTICS COMPANY

Deutsche Post DHL Group is the world’s leading logistics and mail company.

We’re one of the world’s largest employers, operating in over 220 countries and territories. We’re Europe’s largest postal service, partner for eCommerce and pioneers in secure digital communication. We’re number one in contract logistics and international express delivery, and a leader in the forwarding business.

Join us and you’ll be working for a global company that’s focused on service, quality and sustainability, and using the power of global trade to connect people and improve lives.

And not just for our Customers, but for every member of our Group too.

At DHL Supply Chain South Africa, we’re looking for…

Role Outline

Responsible for the delivery of HR services, products and systems. Work in liaison with business partners, managers and employees as well as external organizations as required. Focused on improving service delivery quality by streamlining processes and services whilst achieving a cost effective position.

Key areas of responsibility include:

• Work time data collection: attendance, absence, holidays, Overtime, night hours, bonus                        

• Onboarding for new employees on HR processes                                                                                            

• First point of contact for employee’s enquires                                                                                                  

• Hiring process documentation and prepare data for contracts                                                                           

• Transmission of documents to managers (new employees + change)                                                               

• Ensure incoming inquiries are answered professionally and efficiently.

• Identify and verify that employees are entitled to receive requested information.

• Perform customer-related data gathering.

• Maintain data accuracy.

• Deliver accurate customer answers.

• Provide friendly, efficient and effective service to customers.

• Escalate / redirect inquiries if required.

• Accurately document inquiries.

• Support guidance on workflow of ‘Employee’ (and ‘Manager of People’) self service transactions.

• Create tickets and enter data into appropriate systems (E.g. Case Management system).

• Deliver clear, concise and timely communication.

• Execute HR Internal Controls.

• Provide HR process advice to employees and managers.

• Provide first line advice and support related to HR policies and processes for local employees and managers        

• Communicate effectively with external providers (e.g. payroll, health & safety provider, medical care provider)

• Cooperate closely with Business HR / Resourcing specialist team regarding new employees joining the company.

• Support Business HR on activities related to changes in conditions for existing employees (amendments to contracts, agreements etc.).

• Support Business HR with termination administration.

• Coordinate with the Centers of Excellence to administer HR solutions (e.g. training coordination, compensation and benefits administration, reporting and analysis etc)

• Day-to-day administrative support focus to set standards and instructions                                                         

• Tasks / interactions mostly address immediate issues (e.g. daily, weekly or monthly reports / deadlines)                    

• Generally transactional tasks (e.g. data entry, chasing data and ensuring data accuracy, running reports) with support, supervision and direction readily available as needed                                     

• Understand and work to key HR concepts, processes, methods and tools including metrics, standards and policies

• Knowledge and use of HR systems (e.g. PeopleSoft), including vendor / supplier systems (e.g. Kenexa for EOS)  

• Support and interact with business partners, managers and employees on procedures and individual cases (e.g. TUPE administration and calculations)                                                                        

• Provide advice and support in coordination with MSS / ESS)

• Member of a team to deliver certain HR initiatives                                                                                                                                                                                                                                                                                           

Qualifications/ Skills/Competencies/Experience

• 1-2 years previous experience in administration or entry level HR role

• 2 years + experience in logistics industry                                            

• Proficient software skills (MS Word, MS Excel etc)                                                                                           

• Knowledge of labor law (desirable)

• Experience working in a multi cultural team in a multi national environment

• Graduate degree qualification (desirable)                                                                                                        

• HR certification (desirable)                                                                                                                                                                                                                                                                                         

Competencies & Skills

• Maintains effective relationships with customers

• Develops and delivers high quality / innovative products, services or solutions

• Focuses on customer needs and gains their commitment

• Gains management / colleague support to meet customer needs                                              

• Ensures strategies / plans are aligned and reflect others views

• Develops strategies / plans aligned to broader organizational strategy

• Communicates strategy                                             

• Establishes clear, challenging and achievable objectives

• Aligns resources and the organization within own area of responsibility to achieve objectives

• Regularly reviews and communicates progress against objectives and adjusts as needed

• Champions continuous improvement and innovation

• Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others                                        

• Provides employees, colleagues and business partners with candid and regular feedback

• Supports the development of others

• Inspires others to develop themselves                         

• Conveys a clear sense of personal goals and values

• Actively seeks feedback to improve performance

• Develops new skills and modifies behaviors based on feedback

• Takes personal responsibility for career and development

• Has basic knowledge of HR administration and how data should be organized and stored for easy retrieval and usage

• Follow data protection and take precaution when uncertain

• Know how to communicate and interact with employees and managers

• Analyze data for further use

• Has basic knowledge of the use and implications of HR Metrics

• Gather correct data to provide effective administrative support

• Has knowledge of HR and business KPI

• Has basic understanding of Service Level Management

• Gather and organize data required for monitoring service level agreements

• Proactively liaise with customers on process improvement and customer satisfaction

• Has sound user knowledge of one or more HR, Performance and Talent Management, Recruitment and Engagement tools and information systems

• Contribute to defining HR, Performance,  Talent Management, recruitment and engagement system functionalities and reporting requirements based on own usage

• Customize simple reports and drive data analysis within existing system functionalities

• Support line managers with the use of all relevant  HR, Perf. TM&S systems

• Understand own business unit including key business facts such as size, scale and the high level strategy

• Decision making scope limited to providing advice or decisions in line with agreed processes

• Analyze large volumes of data, interpret trends and themes and provides summary information for management use

Languages

English - verbal and written – Fluent

Travel Requirements

Less than 25%