Tech Officer: Network Engineer

Business unit, Department, Reporting

Business Unit

Converged Communications

Network Solutions: Tier 3 Support 

Manager: Service Operations 

OP1

Core Description

Responsible for ensuring that quality standards are met through evaluating, designing and preparing detailed specifications for larger complex networks and communication systems that are in alignment with BCX’s standards, as well as supervising direct reports.  

Key Deliverables / Primary Functions

• Manage change, constantly reviewing design and responding to optimisation changes  
• Monitor and control the network to ensure its day to day stability  
• Manage problems and assist with support functions  
• Contribute to the research and assessment of new technologies as well as customer needs  
• Monitor service levels and contribute to the development of standards and specifications  
• Test systems and keep records of technical details on network design, implementation plans and capital projects  
• Support users and support staff  
• Attend to IMACD's (Installation, Modification, Addition, Change, Delete)  
• Provide network administration and support  
• Integrate systems  

Core Functional Skills & Capabilities

Customer Service

ICT Knowledge

Infrastructure Development& Support

Process Orientation

Result Orientation

Problem solving

Core Behavioural Competencies

Culture Match

Job Match

Delivering Results & Meeting customer expectations

Adhering to principles and values

Working with people

Following instructions & procedures

Coping with pressures & setbacks

Applying expertise & Technology

Minimum Qualifications

NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

NQF 6: 3 year Degree/ Diploma/ National Diploma

Experience

2 years relevant experience; experience in CISCO  

Networking preferred

Certifications

CCNA

CISCO

Relevant Certification will be an advantage

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

Valid Drivers license

Workplace / Physical Requirements

Hybrid Remote Worker

Revenue Generating

Billable