Specialist : Client Liaison

Job Outputs:

Reservations and Rentals:

• Ensuring that deliveries and collections are done on time as per client request/booking requirements. This may entail leaving the office and handling the delivery in person or coordinating another resource to do so.

• Making, amending, cancelling and monitoring reservations as required.

• Provide excellent customer service, effectively assisting with customer queries.

• Various admin and general office duties, for example capturing fuel, VRV’s, non revs etc., following up on overdue rentals, scanning, partial billing, claims reports.

• Responsible for the security and quality control of vehicles and other company property.

• Adherence to good housekeeping and general cleanliness standards for branch environment.

• Ensuring the necessary updating of claims information to ensure recovery of all rental related claims.

• Assist with streamlining processes without deviating from quality or procedures.

• Other duties on request.

Customer Service:

• Develop and maintain constructive relationships with all clients (internal and external) and suppliers.

• Establish and maintain networks in the business sector.

• Handling of complaints, requests and queries by customer within a 48-hour period.

• Constantly maintain product knowledge of vehicles and all features of vehicles to ensure that customer requirements are met. Fleet

• Ensure all company assets and resources are safeguarded at all times, by taking precautions to minimize risks.

Minimum Experience:

• 5 years of relevant customer service experience.

Preferred Experience:

• 5 years of relevant customer service experience within Car Rental environment.

Minimum Qualification:

• NQF level 4 qualification (Grade 12, or similar).

• Relevant tertiary qualification will be an advantage.

Minimum Requirements:

• Code 8 driver’s license is minimum; Code 10 driver’s license is preferred.

• Computer literate with intermediate skills with MS Word and MS Excel.

Competencies:

• Excellent communication (articulate and well-spoken, comprehension), telephone, customer relations and selling skills.

• Excellent interpersonal skills.

• Customer focus and the ability to demonstrate initiative.

• Strong administration skills.

• Able to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment.

• Achieve high levels of accuracy and attention to detail.

• A team player that is effective in working with people of different cultures and backgrounds.

• Assertive and ability to collaborate with other stakeholders.

Personal Attributes:

• Committed.

• Professional.

• Resilient.

• Passion for service excellence.

• Energetic, self-motivated, flexible.

• Trustworthy, highly responsible, honesty and integrity in all business dealings.

• Neat and presentable.