Call Center Assistant - Remote Work

Job Description:

We are seeking a motivated and resourceful Call Center Assistant to join our team at Woolworths Holdings. This is a full-time entry-level position that offers the flexibility of remote work. The ideal candidate will be independent, demonstrate emotional intelligence, and possess a high level of innovation.

Responsibilities: 1. Answer incoming calls and respond to customer inquiries in a professional manner 2. Provide information about products, services, and promotions 3. Assist customers with placing orders, tracking shipments, and resolving issues 4. Maintain accurate records of customer interactions and transactions 5. Collaborate with team members to ensure high levels of customer satisfaction 6. Stay up-to-date on product knowledge and company policies 7. Follow communication procedures, guidelines, and policies 8. Take ownership of customers' issues and follow through to resolution 9. Identify and escalate priority issues

Requirements: 1. High school diploma or equivalent 2. Excellent verbal and written communication skills 3. Strong problem-solving abilities 4. Ability to work independently and prioritize tasks 5. Proficiency in Microsoft Office and CRM software 6. Previous customer service experience is a plus but not required 7. Must have access to a reliable internet connection and a quiet workspace 8. Must be able to work full-time hours on a flexible schedule

Benefits: 1. Travel opportunities for training and professional development 2. Remote work flexibility 3. Competitive salary 4. Build strong connections with colleagues who treat each other like an extended family

Equal Opportunity Statement: Woolworths Holdings is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

Deadline to apply: July 1, 2024

If you meet the requirements and are enthusiastic about providing top-notch customer service in a remote work setting, we encourage you to apply for the Call Center Assistant position at Woolworths Holdings in Soweto, Gauteng, ZA. We look forward to reviewing your application and potentially welcoming you to our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.