Chat Support Manager - Remote Work

Job Description:

Bidcorp is looking for a motivated and experienced Chat Support Manager to join our remote team in Cape Town, Western Cape, ZA. As a Chat Support Manager, you will be responsible for leading a team of chat support representatives to provide excellent customer service and support to our clients.

Responsibilities: - Manage and oversee the daily operations of the chat support team - Monitor chat interactions to ensure quality and adherence to company policies - Train and onboard new chat support representatives - Develop and implement strategies to improve chat support efficiency and customer satisfaction - Analyze chat support metrics and develop reports for management - Handle escalated customer issues and provide solutions in a timely manner - Collaborate with other departments to improve overall customer experience

Requirements: - 6+ years of experience in customer service, with at least 2 years in a managerial role - Proven track record of driving results and meeting KPIs - Excellent communication skills, both written and verbal - Strong leadership abilities with a focus on team development and motivation - Ability to make quick and effective decisions - Strong time management skills and ability to prioritize tasks effectively

Personality traits: - Driven - Energetic

Soft skills: - Decision-making - Time management

Benefits: - Gym membership - Dental insurance - Life insurance

Working environment: At Bidcorp, we believe in paving the way for diversity and inclusivity, creating a culture of belonging where every team member feels valued and empowered to succeed.

Deadline to apply: 2024-05-24

Equal Opportunity Statement: Bidcorp is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.